Receptionist (PT)

**This is an exciting new opportunity to join Moneypenny as a Receptionist working fully remote on the weekends (Saturday and Sundays only) from the following locatons - Colorado, Georgia, Michigan, Minnesota, South Carolina and Texas!**

Title:                                 Receptionist - PT

Reporting to:                 Team Manager

Location:                        Remote - USA

The role:

In your role as a Moneypenny Receptionist, you'll get comprehensive training that will prepare you with the vital skills to be a key player in the Moneypenny team. You'll serve as a representative for Moneypenny and a wide array of our clients, leveraging your top-notch customer service skills and ability to build relationships to create a positive experience for their customers.

Key responsibilities:

• Swiftly and effectively handling incoming phone calls and relaying messages to clients and their customers, ensuring they never miss a call.
• Carefully entering the client’s information into our system with accuracy.
• Awesome attitude toward delivering a remarkable customer experience.
• Proficient in data entry, detailed-oriented and open to working in a fast-paced environment.
• Knowledgeable in Microsoft Office Suite, including Outlook and Teams.
• Always delivering the best level of customer service to clients.

The person:

• Efficiently and quickly handling incoming calls and relaying messages to clients, making sure every call is answered.
• Carefully entering the caller’s information into our system.
• A top-notch approach to delivering an amazing customer experience.
• Skilled in data entry, detail-focused and flexible with changes.
• Excellent verbal and written communication abilities, plus the knack for juggling multiple tasks.
• At least two (2) years of experience in customer service and/or tier II support, consistently providing outstanding service.
• Always ensuring the highest level of customer service is upheld for clients.
• Being fluent in Spanish is a bonus.