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Medicaid Quality Assurance Analyst - 686602
State of North Carolina - NCDHHS - ITSM
Location - Raleigh, NC
Duration - 1+year contract
Webcam Interview
100% REMOTE Position
Job Description :
NC Department of Health and Human Services (DHHS) Information Technology Division (ITD) seeks an IT Quality Assurance (QA) Specialist to join the Medicaid Enterprise System (MES) program. focusing on implementing organizational change cross the program.
Competencies:
Adept Change Professional:
Familiar with various organizational change models
Applies change knowledge in a practical way that enables organizational readiness results
Advanced Communication:
Listens and understands what is important to each stakeholder group
Tailors and shares complex information with stakeholders
Expresses and shares information in an engaging way
Discerns verbal and non-verbal cues
Organizationally Aware:
Quickly senses the unwritten tone, tide, and climate of an organization
Leads the decisioning process by knowing the internal (and external) landscapes
Uses influence to build coalitions to solve problems and get things done
Strategically Tactical:
Understands an organization's vision and key objectives and designs the appropriate change strategy
Challenges an organization's status quo via actionable change tactics
Focuses on long-term, measurable outcomes
Assesses and adjusts tactics when needed
Technically Astute:
Digests complex, technical concepts and determines how stakeholders are impacted
Familiar with project management methodologies and software development life cycles
Proficient in incorporating people readiness activities into overall project activities
The ideal candidate will have experience working in Organizational Change Management (OCM) in large, complex programs which change the operating approaches and processes of large groups of people. This person will have experience with large IT programs that impact multiple business areas and ideally government and Medicaid experience. This person understands the relationship between program quality and achieving measurable outcomes, with successfully managed change. The ideal candidate has created a program-wide Organization Change Management Plan, training plans, and other artifacts associated with guiding business acceptance of changes over time. The ideal candidate also has experience identifying 'pain points' in programs and has guided the resolution of these 'pain points' through implementing measures and ultimately improving program performance and deliverable quality.
|
Skill |
Required / Desired |
Amount |
of Experience |
|
Knowledge of Enterprise IT Systems, system integration principles, and associated program, project, quality and test management best practices. |
Required |
3 |
Years |
|
Has an understanding of CMS' Seven Standards and Conditions and the Medicaid program |
Highly desired |
5 |
Years |
|
Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment |
Required |
5 |
Years |
|
Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe software |
Required |
5 |
Years |
|
Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels |
Required |
5 |
Years |
|
Knowledge of planning, design and implementation of a Vendor Quality Management program including the policy, framework and procedures |
Required |
3 |
Years |
|
Medicaid Program knowledge or experience in MMIS replacements |
Highly desired |
3 |
Years |
|
Knowledge or experience in CMS certification processes |
Highly desired |
3 |
Years |
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