Key Facts

Remote From:

Full time

Junior (1-2 years)

Spanish, English

Hard Skills

Smoke Testing SQL (Programming Language) Data Caching Engineering Documentation Developing Training Materials Software Deployment Data Administration Presentation Training Online Communication Priority Queue

Other Skills

•
Microsoft Excel
•
Microsoft Office
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Non-Verbal Communication
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Resourcefulness
•
Analytical Thinking
•
Learning Agility
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Innovation
•
Self-Motivation
•
Problem Solving

Roles & Responsibilities

Bachelor's degree in Science or Computer Science, or Associate's degree in similar fields
Proficient in MS Office and MS Excel
Basic SQL scripting
Strong analysis and problem-solving skills

Requirements:

Resolve Tier 1 security requests, perform cache refreshes, and update data through software tools.
Perform Tier 2 investigation and troubleshooting of proprietary research software.
Record troubleshooting steps and resolutions in Atlassian Jira Service Desk.
Develop deployment plans for new software tools, including writing technical documentation, creating training materials, and delivering live training demos.

Georgia IT, Inc.

About Georgia IT, Inc.

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. GIT specializes in improving business scalability and efficiency through BSM and SBA Solutions. GIT transforms business with service management and service automation solutions. We are BMC & HP partners. GIT Services include custom built enterprise software and customer-centric web portals, network design and implementation, remote and site-to-site VPN, network and server security assessment and setup, server and desktop virtualization, and many others. GIT also provides IT Consulting in many areas such as Disaster Recovery Planning, Enterprise Data Backup Strategy, Long Term Strategic IT Planning and Augmentation Professional Services Solutions. Professional Services Specialties: Business Process Integration, Software Integration & Development, Web portal, Networking, Remote and site-to-site VPN, Virtualization Solutions, Product Development Please contact us Hrus@georgiait.com / uthay@georgiait.com/470-798-5000 x 1010 / (732) 890-2535 direct

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Jr. Software Support Specialist – 100% Remote
Location - Des Moines, Iowa
Duration - 12 Months Plus
Rate - DOE

US Citizens and those authorized to work in the U.S are encouraged to apply. We are unable to sponsor at this time.

Project Description

We need this role to focus more on Science background and analytical skills. We want them to be able to learn how to troubleshoot FSD software quickly, so they can hit the ground running. Some technical experience is preferred.

Responsibilities

Resolve Tier 1 level security requests, perform cache refreshes, update data through software tools.
Perform Tier 2 level investigation and troubleshooting of proprietary research software.
Record troubleshooting steps and resolution details in Atlassian Jira Service Desk.
Learn proprietary research processes and systems to provide software solutions.
Manage and update knowledgebase articles
Perform UAT and smoke testing prior to software deployment
Develop and implement deployment plans for new software tools including writing technical documentation, creating training videos, and presenting live training demos.

Skills / Experience

Bachelor's degree in Science or Computer Science, or Associate's degree in similar fields
Proficient in MS Office and MS Excel
Basic SQL scripting preferred
Strong analysis and problem-solving skills
Excellent written and verbal communication
Self-motivated, resourceful and innovative
Ability to learn quickly and manage priorities in a fast-paced development environment
Go-getter attitude. Ability to work as part of a large, culturally diverse group, as well as independently
Bilingual Preferred English / Spanish