Key Facts

Remote From:

Full time

English

Hard Skills

Application Programming Interface (API) Business Analysis Incident Management Issue Tracking Vendor Management ServiceNow Customer Requirements Analysis Project Coordination Stakeholder Engagement

Other Skills

•
Troubleshooting (Problem Solving)
•
Teamwork
•
Collaboration
•
Communication

Roles & Responsibilities

Strong API experience
Proven Technical Business Analyst experience or equivalent IT project experience
Experience using incident management tools, preferably ServiceNow
Familiarity with PIDS or transit information systems (PIDS 2.0 project exposure preferred)

Requirements:

Review, troubleshoot, and manage PIDS incidents daily, including tracking incidents to closure
Manage incident reporting in ServiceNow and track Train information through ARROW (Mainframe) and API queries
Engage vendors and coordinate with stations and client teams to resolve PIDS issues with timely follow-up
Participate in PIDS 2.0 project initiation, assist in requirements gathering, and support internal service/technical requests

Georgia IT, Inc.

About Georgia IT, Inc.

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. GIT specializes in improving business scalability and efficiency through BSM and SBA Solutions. GIT transforms business with service management and service automation solutions. We are BMC & HP partners. GIT Services include custom built enterprise software and customer-centric web portals, network design and implementation, remote and site-to-site VPN, network and server security assessment and setup, server and desktop virtualization, and many others. GIT also provides IT Consulting in many areas such as Disaster Recovery Planning, Enterprise Data Backup Strategy, Long Term Strategic IT Planning and Augmentation Professional Services Solutions. Professional Services Specialties: Business Process Integration, Software Integration & Development, Web portal, Networking, Remote and site-to-site VPN, Virtualization Solutions, Product Development Please contact us Hrus@georgiait.com / uthay@georgiait.com/470-798-5000 x 1010 / (732) 890-2535 direct

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Position- Technical Business Analyst
Location- Remote
Duration- Contract
Rate- DOE

NEED A TECHNICAL BSA
STRONG API EXPERIENCE IS A MUST
Review and troubleshoot incidents related to PIDS on a daily basis
- Manage incident reporting in ServiceNow tool
- Track Train information through ARROW (Mainframe) and API queries
- Engage different vendors based on the issue reported by the stations
- Follow up with stations regarding PIDS issues
- Track and follow up with vendors and Client teams until completion/closure of the incidents
- Participate in PIDS 2.0 Project initiation meetings
- Help team in gathering requirements for the PIDS 2.0 project
- Work with internal Client teams through service/technical requests