3-5 years of progressively responsible experience in a consulting practice or in a large corporation in a similar operational, research or analytical role
Knowledge of and exposure to the insurance industry (all lines of business); prior experience in the insurance industry preferred
Strong data management skills with proficiency in Content Management Systems, Collaboration platforms, Search Engines, Web Protocols, Microsoft Office (including Access), Google Analytics and data visualization
Requirements:
Build and implement content management strategies, including curation, publishing, and adoption of methodologies and tools across internal and external platforms
Serve as a resource for underwriting business units to use the enterprise collaboration platform for information sharing
Develop end-user navigational protocols, taxonomies, and apply user feedback to improve interfaces and usability
Develop and maintain analytics to measure impact and effectiveness of knowledge-sharing initiatives and drive continuous improvement
Job description
Global Underwriting Knowledge Management Specialist Duration: 2 Months (Possible extension OR Convert into Full-Time) Location: Remote Job Hours: 20 Hours Per Week
SUMMARY:
The Global Underwriting Knowledge Management Specialist will be responsible for supporting the management, implementation and ongoing measurement and operation of key Corporate and business unit knowledge-sharing initiatives.
The KM Specialist will serve as the GU KM resource to designated business units by participating in the creation of strategies, recommendations and business cases, and engaging in the development, implementation, promotion and operation of knowledge-sharing initiatives.
JOB RESPONSIBILITIES CONTENT MANAGEMENT
Build and demonstrate expertise in using, driving adoption of and realizing content management methodologies, tools, efficiencies and best practices.
Assist in the continued development of internal competencies and implementation of content management curation (accuracy, timeliness and relevance) and publishing to a variety of internal and external platforms/channels.
COLLABORATION
Act as a resource for underwriting business units in using the enterprise collaboration platform to share information.
USER EXPERIENCE
Actively partner, contribute and adhere to best practices in developing and influencing end user navigational protocols with regards to accessing information.
Help establish and adhere to effective content classification and taxonomies.
Use feedback from representative customers to validate the design and development of system interfaces.
METRICS (OPERATIONAL, UTILIZATION, PERFORMANCE)
Contribute to the development, refinement, management and operation of a robust and sustainable set of analytics focused on measuring initiative impact and effectiveness.
Help monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation of programs/opportunities. Through results analysis, assist in the implementation of recommendations for on-going improvements.
SEARCH
Participate in the gathering of requirements for a robust search capability to assist users in finding information.
Demonstrate expertise in using analytics and other methods to gauge effectiveness and make improvements.
SKILLS REQUIRED
Software/platform knowledge: Content Management Systems, Collaboration platforms, Search Engines, Web Protocols, advanced proficiency in Microsoft suite (including Access), Google Analytics and visualization.
Data Management: Demonstrate a significant comfort level and advanced proficiency in working with data.
COMMUNICATIONS:
Strong verbal and written communication skills.
Ability to get consensus and collaboration across many business units; ability to explain complex concepts in layman's language; ability to generate enthusiasm; ability to communicate with all levels of management and staff, establishes straightforward, productive relationships treating all individuals with fairness and respect, demonstrates sensitivity to cultural and gender differences; shows great drive and commitment to the organization's mission; inspires others. Maintains high standards of personal integrity, demonstrates a positive attitude and professional maturity.
CLIENT ORIENTATION:
Build and demonstrate a growing understanding of clients' needs and concerns; responds promptly and effectively to client needs with appropriate sense of urgency; Provides solutions to business challenges. Exhibit excellent problem solving skills (issue identification, problem structuring, analysis, development of actionable recommendations) as well as experience in the implementation of solution recommendations.
RESULTS-DRIVEN:
Self-starter, idea-contributor, results-orientation, proactive, strikes balance between analysis and delivery, commitment to organizational goals, flexible and effective at multi-tasking.
TEAMWORK:
Collaborates within own unit and across organizational boundaries; acknowledges others' contributions; works effectively with individuals of different culture and gender; willing to seek help as needed. Influencing and resolving differences across organizational boundaries: Gaining support and commitment from others even without formal authority; resolving differences by determining needs and forging solutions that benefit all parties; promoting collaboration and facilitating teamwork across organizational boundaries.
LEARNING AND KNOWLEDGE SHARING:
Open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing.
EDUCATION/EXPERIENCE
Bachelor's Degree
A minimum of three to five years of progressively responsible experience in a consulting practice or in a large corporation in a similar operational, research or analytical role.
Possess knowledge of and exposure to the insurance industry (all lines of business). Prior experience in the insurance industry is preferred.
