Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Root Cause Analysis Risk Management Incident Management Incident Management Project Collaboration Incident Management Escalation Procedures Corrective And Preventive Action (CAPA) Remediation Systems Risk Prevention Continuous Improvement Process ServiceNow Stakeholder Communications

Other Skills

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Incident Reporting
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Training And Development
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Calmness Under Pressure
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Communication
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Analytical Skills
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Teamwork
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Prioritization
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Social Skills
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Problem Solving

Roles & Responsibilities

Bachelor's degree in Computer Science, Information Technology, or a related field
3 years of experience in incident management, risk management, or a related field
Strong knowledge of incident management processes, tools, and techniques
ITIL Foundation certification

Requirements:

Manage technology incidents from identification through resolution, including prioritization and escalation
Identify, assess, and mitigate technology risks to ensure security, reliability, and availability of systems
Coordinate incident response, conduct root cause analysis, and implement preventive changes
Communicate incident status updates to stakeholders and maintain incident documentation

Axelon Services Corporation

Human Resources, Staffing & Recruiting

About Axelon Services Corporation

For more than 30 years, Axelon has been exceeding market expectations and delivering top talent to the Fortune 500. Our team's dedication and commitment to our clients' success have always set us apart. Axelon continues to empower its employees with technological advancements developed for top business performance, making Axelon a leading global staffing services provider in the industry. Historically rooted in the technology sector, Axelon now services many labor categories. At Axelon, you'll be part of a team that accelerates business success. Everyday, we strive to be...Your Partner for Success!

Company type: SME

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 501 - 1000

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Job description

Job Title: Technology Incident Manager

Location: Remote

Pay: 66.67/hr on ***, 80/hr- Self Incorporated- S or C Corp

Shift Times:
- CW2: 4x10 | Friday - Monday 10am to 9pm
- CW3: 5x8 | Thursday - Tuesday 10pm to 7am
Contract Duration: 1 Year
Role Overview:
- Responsible for managing technology incidents and minimizing their impact on technology operations.
- Oversee and coordinate the resolution of incidents affecting technology systems and services.
- Identify, assess, and mitigate risks, and implement preventive measures.
- Collaborate with IT teams to ensure smooth operation of technology systems and identify improvement opportunities.
Key Responsibilities:
- Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution.
- Identify, assess, and mitigate technology risks to ensure security, reliability, and availability of systems.
- Develop and implement preventive measures to minimize the likelihood and impact of incidents.
- Communicate incident status updates to stakeholders, including IT teams, business units, and senior management.
- Coordinate incident response process, conduct root cause analysis, and implement changes to prevent similar incidents.
- Continuously review and improve incident management processes.
- Maintain documentation of incidents, including reports, post-incident reviews, and remediation actions.
- Develop and deliver incident management training to IT teams and stakeholders.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3 years of experience in incident management, risk management, or a related field.
- Strong knowledge of incident management processes, tools, and techniques.
- Experience in coordinating incident response teams and managing incidents through to resolution.
- Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures.
- Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.
- Ability to work under pressure and prioritize competing demands.
- ITIL Foundation certification is a plus.
- Experience with ServiceNow or similar incident management tools is a plus.