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Job Description
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Summary
The Salesforce Developer is responsible for hands-on development, configuration, and integration of Salesforce solutions across Health Cloud, Service Cloud, Experience Cloud, and related enterprise platforms. This role builds and customizes Salesforce components, develops APIs, integrates third-party systems, and collaborates with architects, analysts, and business stakeholders to deliver secure, scalable solutions. Leveraging Agentforce and Data Cloud, the Salesforce Developer plays a critical role in modernizing contact center capabilities, integrating with AWS services, and enabling EHR interoperability to enhance patient and provider experiences.
Key Responsibilities
Salesforce Development & Configuration
Design, develop, and maintain custom Apex classes, triggers, Lightning Web Components (LWCs), and Flows.
Build Experience Cloud portals and customize solutions for patient, provider, and partner experiences.
Develop Agentforce-powered automations and Data Cloud integrations for unified data access and intelligent workflows.
Configure Salesforce Health Cloud, Service Cloud, and Experience Cloud to meet evolving business requirements.
Support contact center modernization by integrating Salesforce with AWS Connect and Service Cloud Voice.
Integrations & Data Management
Develop and maintain API-driven integrations between Salesforce, AWS services (S3, Redshift, Lambda, SQL DBs), and other enterprise systems.
Implement secure EHR interoperability using FHIR APIs, HL7 messaging, and healthcare data exchange patterns.
Collaborate with data teams to leverage Salesforce Data Cloud for real-time analytics and unified patient data.
Testing, Deployment & Governance
Participate in unit, integration, and user acceptance testing to ensure high-quality deliverables.
Work with DevOps teams to manage CI/CD pipelines, source control, and deployment processes.
Maintain compliance with enterprise coding standards, HIPAA regulations, and platform governance policies.
Collaboration & Stakeholder Engagement
Partner with solution architects, business analysts, and UX designers to refine technical requirements and translate them into Salesforce solutions.
Work closely with clinical, operational, and IT teams to ensure solutions meet patient and provider experience goals.
Provide technical input during design workshops, sprint planning, and release reviews.
AI & Emerging Technologies
Contribute to the implementation of generative and agentic AI solutions using Salesforce Agentforce and AWS-native services.
Explore opportunities to optimize workflows, case resolution, and personalization through AI-driven automation.
Required Experience, Skills, and Education
Bachelor's degree in Computer Science, Engineering, or related field (additional experience may substitute for degree)
6+ years of Salesforce development experience, preferably in healthcare or enterprise environments
Proven expertise in Salesforce Health Cloud, Service Cloud, and Experience Cloud
Hands-on development and configuration experience with:
Apex classes/triggers
Lightning Web Components (LWCs)
Flow and automation tools
Agentforce
Data Cloud integrations
Experience building Experience Cloud portals for patients, providers, or partner ecosystems
Proficiency in designing API-based integrations with AWS services and external systems
Exposure to implementing generative and agentic AI capabilities in Salesforce solutions
Salesforce certifications required (e.g., Platform Developer I/II, Experience Cloud Consultant, Health Cloud Specialist)
Experience with SF DevOps tools like Flosum, Copado or SFDX/Jenkins
Required Experience, Skills, and Education
Knowledge of EHR integration patterns (FHIR, HL7, Epic, Cerner) and secure healthcare data exchange
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