Experience Cloud development with LWC-driven interfaces for scheduling and responsive design
Expertise in complex Flows and Salesforce best practices; AWS Connect integration (CTI integration acceptable)
Requirements:
Design, develop, and maintain Salesforce case management processes (support, omni-channel, assignments/routing, NBA, SLAs)
Build Experience Cloud solutions with LWC-driven, Uber-like scheduling UX and responsive design
Develop and optimize complex Flows following Salesforce best practices
Implement integrations with external systems (AWS Connect/CTI) and enable agent-focused functionality (actions, activities, summaries) plus admin tasks (profiles, permissions)
Job description
Summary
7+ Years of Salesforce Development Experience
Strong case management (support processes, omni channel, assignments/routing, NBA, SLAs etc.. )
Experience cloud (highly LWC driven to give Uber like experience for scheduling, responsive design)
Very strong with complex Flows and best practices
Integration with AWS connect (great to have) else CTI integration
Agentic experience regarding NBA, creating actions / activities, summaries
General Admin stuff regarding profiles, permissions etc..
Skill Matrix to be filled by Candidates:
Mandatory Skills Years of Experience Year Last Used Rating Out of 10
Integration with AWS connect
Experience cloud
complex Flows
LWC
