Experience with ServiceNow platform and its capabilities such as ITSM, Service Requests, Change Requests, Record Producers, Order Guides, Reporting, Workflow and flow designer
Experience with ServiceNow Orchestration, AD/LDAP integrations, EntraID (Azure) integrations, API Integrations, including REST/SOAP.
Strong Proficiency in JavaScript, GlidesScript, REST, XML, and other relevant technologies.
Ability to troubleshoot, analyze, and resolve technical issues, including complex workflows, custom table references and automations.
Strong communication and collaboration skills to work effectively with cross-functional teams.
Familiarity with the ITIL framework and its application in service management.
Experience with SOX enforced policies/procedures and working in a regulated environment is preferred.
Ability to manage multiple tasks, projects and priorities in a fast-paced environment.
Ability to support different time zones based on the project/business stakeholders being engaged.
Knowledge of Microsoft Power Automate.
Knowledge of ServiceNow architecture and design experience.