Customer Service Manager

Position Summary

The Customer Service Manager supports core operational functions at Tres Health, ensuring accuracy, compliance, and high-quality service delivery across health benefits operations. This role plays a critical part in supporting members, partners, and internal teams through reliable execution, process integrity, and service excellence in a fully remote environment.

Essential Duties & Responsibilities

• Perform role-specific operational responsibilities with accuracy and consistency
• Process and manage work in accordance with Tres Health policies and procedures
• Ensure compliance with applicable regulatory and contractual requirements
• Collaborate cross-functionally to resolve operational issues and improve workflows
• Maintain accurate documentation and system records
• Meet quality, productivity, and turnaround time standards
• Protect sensitive information and maintain confidentiality
• Other tasks as assigned