Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Strategic Management Cross-Selling Cross-Functional Collaboration Proposal Writing Sales Prospecting Escalation Management HubSpot CRM Account Management Product Renewals Market Analysis Contract Management Customer Data Management Presentation Training Solution Selling Customer Centricity

Other Skills

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Negotiation
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Relationship Management
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Problem Reporting
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Analytical Skills
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Forecasting
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Prioritization
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Microsoft Office
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Problem Solving
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Teamwork
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Communication
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Time Management

Roles & Responsibilities

Bachelor's degree in Business, Marketing, Communications, or related field.
2–5 years of proven experience as an Account Manager, Client Relationship Manager, or similar role.
Strong communication, negotiation, and presentation skills.
Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho) and MS Office Suite.

Requirements:

Manage and nurture long-term relationships with assigned clients.
Act as the main point of contact for client inquiries, issues, and escalations.
Develop a deep understanding of client business objectives and align solutions to meet their goals.
Identify growth opportunities within accounts and support sales initiatives.

OVA.Work

About OVA.Work

OVA is the most advanced Automated, Intelligent, intuitive On-boarding platform for Staffing Firms of all sizes. Since 2018, OVA has been raising the bar in the Human Capital Management Software Industry. Headquartered in Alpharetta, Georgia, We allow high-volume employers to create a seamless on-boarding experience with just a few clicks. Our E-boarding and candidate engagement tool will simplify employers Work life, eliminate Manual Processes, paper work, dropouts and delays and helps you keep track of employee progress, allowing new hires to get the most out of the on-boarding experience. Hire 80% faster and reduce your time and cost by 50% and improve the overall experience. We are proud to be the first company to put Powerful, easy to use on-boarding platform into the hands of startups, growing companies and enterprises alike. # New Hire On-board Smart with Technology: • Automated Intro Emails • Easy-Fill web Forms • Paperless, E-Signature-Enabled Processes • Personalized Portals • Track Employee Progress • Easy-to-use Notifications • Schedule Deadlines • Intuitive Dashboard • Centralized Employee Data • Submit Employee Verification Requirements • Payroll Integrations • Fully integrated System Reach us today to learn how ova.work can help you to enhance your New Hire On-boarding process to the next level.

Founded: 2018

Company size: 51 - 200

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Job description

Job Description – Account Manager

Position Overview

We are seeking a motivated and client-focused Account Manager to serve as the primary point of contact for our customers. The Account Manager will be responsible for building strong client relationships, understanding their business needs, ensuring satisfaction, and identifying opportunities to grow revenue through cross-selling and upselling.

Key Responsibilities

Manage and nurture long-term relationships with assigned clients.
Act as the main point of contact for client inquiries, issues, and escalations.
Develop a deep understanding of client business objectives and align solutions to meet their goals.
Collaborate with internal teams (sales, product, operations, and customer support) to deliver high-quality service.
Identify growth opportunities within accounts and support sales initiatives.
Prepare and present account performance reports, forecasts, and proposals.
Negotiate contracts, renewals, and agreements to maximize client satisfaction and company profitability.
Monitor account health and proactively address potential risks to retention.
Maintain accurate client information and activities in CRM systems.
Stay updated on industry trends, competitor offerings, and market changes.

Qualifications

Bachelor's degree in Business, Marketing, Communications, or related field.
2–5 years of proven experience as an Account Manager, Client Relationship Manager, or similar role.
Strong communication, negotiation, and presentation skills.
Ability to manage multiple accounts and priorities simultaneously.
Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho) and MS Office Suite.
Strong problem-solving and analytical abilities.
Customer-focused mindset with a track record of building trust-based relationships.

Key Competencies

Relationship building & client service
Strategic account management
Business development mindset
Negotiation & contract management
Team collaboration & cross-functional coordination

Work Environment

Office or hybrid/remote setting depending on business needs.
Regular client meetings (virtual or in-person) and occasional travel as required.
Fast-paced, client-driven environment with opportunities for growth.