Senior IT Support Engineer

Senior IT Support Engineer

at Rain Instant Pay

Remote, LATAM

About Rain

Rain is the fastest-growing earned wage access (EWA) fintech in the U.S. We serve 2.5 million employees and are backed by top investors like QED and Prosus. We have raised nearly $400M in funding, including the largest Series A in fintech history, and recently closed our Series B to fuel our next stage of hypergrowth.

Our platform helps people avoid unnecessary financial stress while helping employers boost retention, productivity, and employee well-being. We're driving a movement toward financial freedom, and we are just getting started.

About the Corporate IT Team

We’re seeking an experienced Senior IT Support Engineer to join our growing team in a dynamic startup environment. The ideal candidate will bring outstanding IT support skills, solid networking knowledge, and hands-on experience managing office IT infrastructure and assets. You’ll be responsible for providing top-tier support to our global user base and ensuring smooth daily operations across hardware, software, network, and collaboration tools. If you have a proactive attitude, strong technical skills, and an interest in AI technologies, this role is for you.

What you'll do

• Drive IT automation initiatives using scripting or low-code/no-code platforms to streamline workflows
• Provide high-quality, customer-focused IT support for our global teams (NORAM, EMEA, LATAM, India)
• Administer and secure Google Workspace (user provisioning, security, troubleshooting)
• Manage device lifecycle and compliance using Workspace ONE UEM/MDM and oversee end-to-end IT asset lifecycle
• Document IT processes, manage knowledge bases, and contribute to SOC2, ISO 27001, and PCI DSS compliance efforts
• Lead onboarding and offboarding operations, coordinating with Compliance, People, and Security
• Support key collaboration platforms (Jira Service Management, Slack, Zoom, Confluence, etc.)

Who you are

• You have at least 7 years of IT experience, including 2+ years in a senior or lead role
• You are a proactive problem-solver with a hands-on approach, adaptable to fast-paced, agile environments (startup experience preferred)
• You are an excellent communicator with a strong customer-focused mindset and proven cross-team collaboration skills
• Strong documentation and project management abilities
• Passion for leveraging AI tools in IT operations or familiarity with AI-enhanced solutions

Required Qualifications

• Advanced proficiency in Google Workspace administration & Workspace ONE UEM/MDM solutions
• Experience with Jira Service Management administration
• Proven success in driving IT automation and hands-on experience with IT asset management
• Expert supporting Mac, Linux, and Windows, and in designing small-to-medium office network infrastructure
• Familiarity with compliance frameworks like SOC2, PCI DSS, or ISO 27001

Diversity, Equity and Inclusion Commitments

As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at [email protected].

What’s Next

Ensuring a smooth and enjoyable candidate experience is critical for us. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.