Key Facts

Remote From:

Canada

Full time

Senior (5-10 years)

English

Hard Skills

Other Skills

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Training And Development
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Consulting
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Consulting
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Teamwork
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Creative Problem Solving
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Learning Agility
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Mentorship
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Verbal Communication Skills

Roles & Responsibilities

3-7 years in technical customer-facing roles (Solutions Engineering, Technical Consulting, Implementation, Customer Success)
Strong programming fundamentals; TypeScript/JavaScript experience highly preferred
Experience with data flows, APIs, and system integrations (Kafka, RabbitMQ, PostgreSQL; Elasticsearch a plus)
Experience in enterprise software implementations or complex systems integration; ability to train consultants or technical users

Requirements:

Resolve complex technical implementation issues beyond standard consultant capabilities and troubleshoot system integrations, API configurations, and platform customizations
Provide technical guidance for enterprise deployments and serve as the primary escalation point for consultants encountering implementation roadblocks
Train implementation consultants on platform capabilities, technical best practices, and common patterns; develop and maintain technical documentation, implementation guides, and troubleshooting resources; lead technical workshops and knowledge-transfer sessions
Capture recurring implementation challenges and consultant feedback; partner with product management to advocate for UI/configuration enhancements and identify opportunities to simplify deployment processes through product improvements

CENTRIC SOFTWARE INC

About CENTRIC SOFTWARE INC

From its headquarters in Silicon Valley, Centric Software® provides an innovative and AI-enabled product concept-to-replenishment platform for retailers, brands and manufacturers of all sizes. Centric delivers best-of-breed solutions to plan, design, develop, source, buy, make, price, allocate, sell and replenish products. - Centric PLM™ the leading PLM solution for consumer goods, optimizes product execution from ideation to development, sourcing and manufacture, realizing up to 50% improvement in productivity. - Centric Planning™ is an innovative, cloud-native, AI solution delivering end-to-end planning capabilities to maximize retail and wholesale business performance resulting in a 110% increase in margin. - Centric Pricing & Inventory™ leverages AI to drive margins and boost revenues by up to 18% via price and inventory optimization from pre-season to in-season to season completion. - Centric Market Intelligence™ is an AI-driven, market insight platform for data-informed decision-making on competitor offers and pricing as well as consumer trends and buying behavior. - Centric Visual Boards™ pivot actionable data in a visual-first orientation to ensure robust, consumer-right assortments and product offers. Centric Software is widely known for its connectivity to dozens of other enterprise systems, including ERP, DAM, PIM, e-com, and more, in addition to creative tools such as Adobe® Illustrator, a host of 3D CAD connectors and sustainability tools, such as Worldy. Centric Software’s market-driven solutions have the highest user adoption rate, customer satisfaction rate and fastest time to value in the industry. Centric Software has received multiple industry awards and recognition appears regularly in world-leading analyst reports and research. Centric Software is a subsidiary of Dassault Systèmes (Euronext Paris: #13065, DSY.PA), the world leader in 3D design software, 3D digital mock-up and PLM solutions. Visit www.centricsoftware.com.

Founded: 2018

Company size: 501 - 1000

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Job description

Job Title: Sr. Solutions Engineer
Location: Remote – USA
Compensation: $120,000 - $160,000 (depending on location)

About Centric Software:

Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease.

From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility. www.centricsoftware.com

Job Summary

We’re seeking a mid- to senior-level Solutions Engineer to act as the technical backbone of our Visual Boards implementations, bridging the gap between our product and consulting teams. In this role, you’ll own complex technical challenges that arise during enterprise deployments—ensuring smooth implementations, reducing escalations to product management, and empowering consultants with the knowledge and tools they need to succeed.

As part of our Innovation team, you’ll support the Services organization by troubleshooting integrations, advising on technical best practices, and developing scalable implementation methodologies. You’ll also play a key role in shaping the product through feedback gathered from real-world use cases. This is a remote (US-based) position with minimal travel.

Key Responsibilities

Implementation Support (60–70%)

Resolve complex technical implementation issues beyond standard consultant capabilities
Troubleshoot system integrations, API configurations, and platform customizations
Provide technical guidance for enterprise-level deployments and uncommon edge cases
Serve as the primary escalation point for consultants encountering implementation roadblocks

Consultant Enablement (20–25%)

Train implementation consultants on platform capabilities, technical best practices, and common patterns
Develop and maintain technical documentation, implementation guides, and troubleshooting resources
Create standardized implementation methodologies and reusable patterns
Lead technical workshops and conduct knowledge-transfer sessions

Product Feedback & Improvement (10–15%)

Capture recurring implementation challenges and consultant feedback
Partner with product management to advocate for UI and configuration enhancements
Identify opportunities to simplify deployment processes through product improvements
Contribute to requirements for tools that increase consultant autonomy and reduce support needs

Required Qualifications

Technical Skills

Strong programming fundamentals; ability to learn new technologies quickly
TypeScript/JavaScript experience highly preferred
Understanding of data flows, APIs, and system integrations (Kafka, RabbitMQ, PostgreSQL, Elasticsearch a plus)
Working knowledge of databases, data models, and SQL
Familiarity with modern web applications and browser developer tools
Excellent debugging and full-stack troubleshooting skills

Professional Experience

3–7 years in technical customer-facing roles (Solutions Engineering, Technical Consulting, Implementation, Customer Success)
Experience working on varied technical projects requiring creative problem-solving
Background in enterprise software implementations or complex systems integration
Proven experience training consultants or technical users
Comfortable collaborating with external partners and consultant teams
Demonstrated ability to quickly learn and adapt to new environments

Communication & Collaboration

Strong written and verbal communication skills
Ability to explain complex technical concepts to both technical and non-technical audiences
Experience in creating technical documentation and training assets
Collaborative working style with product, engineering, and services teams

Preferred Qualifications

Experience in fashion, retail, or apparel
Background with PLM (Product Lifecycle Management) systems
Familiarity with Nest.js, React, or state management libraries
Experience with enterprise SaaS or B2B software implementations
Exposure to configuration-driven platforms
Previous experience in professional services or consulting operations

What You'll Gain

Direct influence on consultant success and customer implementation outcomes
Opportunity to work with cutting-edge Visual Boards technology
Ability to shape product direction through real-world implementation insights
Mentorship as you ramp up on product, industry, and internal processes
A collaborative environment working across Innovation, Services, and Engineering teams

Success Metrics

Reduction in implementation escalations to product management
Increased consultancy and faster time-to-deployment
High satisfaction scores from consultants receiving technical support
Documented contributions to product improvements that reduce implementation complexity

The US base salary range for this full-time position is $120,000 - $160,000 (depending on location) + Benefits   Our salary ranges are determined by role, level and location.  The range for each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training.  Please note that the compensation details listed reflect the base salary and certain positions may be offered with additional variable incentives.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.