Key Facts

Remote From:

Full time

English

Hard Skills

Call Center Experience Explanation Of Benefits (EOB) Client Education Explanation Of Benefits (EOB) Plan Revision Inbound Calls Product Knowledge Entrepreneurial Leadership Organizational Structure

Other Skills

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Customer Service
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Sales
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Record Keeping
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Multitasking
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Time Management
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Advising
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Leadership Development
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Hospitality
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Professionalism
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Ability To Meet Deadlines
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Communication
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Relationship Building
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Teamwork
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Detail Oriented
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Social Skills
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Self-Motivation

Roles & Responsibilities

Experience in customer service, sales, call centers, hospitality, or similar areas.
Strong communication skills with the ability to build trust quickly.
Organized, detail-oriented, and able to manage multiple tasks simultaneously.
Professional demeanor and self-motivated, capable of working both independently and in a team.

Requirements:

Assist members who request details about their benefits and explain coverage options.
Guide clients through available programs, provide accurate information, answer questions, and offer recommendations.
Stay current on company offerings to ensure clients receive the best support and identify potential cost savings by reviewing existing plans.
Maintain organized records and deliver a professional client experience.

American Income Life

Insurance

About American Income Life

American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations. The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport. American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15) A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A+ (Superior) for Financial Strength (as of 7/17). American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people. If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.

Industry: Insurance

Founded: 2018

Company size: 5001 - 10000

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Job description

Join a respected supplemental benefits provider that has supported working families for more than 65 years. As our organization continues to grow across multiple regions, we’re looking for dependable, goal-oriented individuals to step into the role of Benefits Representative and help us meet increased demand.

Position Highlights

Assist members who reach out requesting details about their benefits
Clearly explain coverage options and guide clients through available programs
Provide accurate information, address questions, and offer thoughtful recommendations
Stay current on company offerings to ensure clients receive the best support
Review existing plans and help members identify potential cost savings
Maintain organized records and deliver a professional client experience

Who Succeeds in This Role

Individuals with experience in customer service, sales, call centers, hospitality, or similar areas
Strong communicators who can build trust quickly
Organized, detail-oriented people who can manage multiple tasks smoothly
Those who carry themselves professionally and enjoy helping others
Self-motivated individuals who thrive in both team and independent environments