Key Facts

Remote From:

Full time

English

Hard Skills

Insurance Products Systems Analysis Benefits Administration Inbound Calls Enrollment Management Customer Success Management Customer Centricity

Other Skills

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Customer Service
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Communication
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Time Management
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Teamwork
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Personal Integrity
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Detail Oriented

Roles & Responsibilities

Excellent communication and customer service skills
Ability to assess client needs and explain customized coverage options using a Needs Analysis system
Comfortable working remotely and managing inbound/outbound calls independently
Willingness to participate in comprehensive training from day one and stay current on products and internal guidelines

Requirements:

Provide benefit enrollment information and confirm eligibility
Manage inbound customer service and inquiry calls
Route and return client phone calls promptly
Prepare and explain customized coverage options using the Needs Analysis system

American Income Life

Insurance

About American Income Life

American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations. The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport. American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15) A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A+ (Superior) for Financial Strength (as of 7/17). American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people. If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.

Industry: Insurance

Founded: 2018

Company size: 5001 - 10000

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Job description

About the Organization

American Income Life is a global insurance organization supporting working families across the United States, Canada, and New Zealand, with operations in New York through its wholly owned subsidiary, National Income Life Insurance Company.

For more than 70 years, American Income Life has provided life, accident, and supplemental health coverage to members of labor unions, credit unions, and professional associations. Our approach is relationship-driven, focusing on personalized service and meeting clients in the environment where they feel most at ease.

Role Overview & Responsibilities

Provide benefit enrollment information and confirm eligibility
Manage inbound customer service and inquiry calls
Route and return client phone calls promptly
Assist members with coverage requests while acting in their best interest
Prepare and explain customized coverage options using our Needs Analysis system
Collaborate with leadership to remain current on products, services, and internal guidelines