Key Facts

Remote From:

Freelance

English

Hard Skills

Policy Enforcement Benefits Administration Customer Success Management Fault Coverage Management Representation Dispatch Coordination Insurance Products Inbound Calls Policy Analysis Zoom (Video Conferencing Tool)

Other Skills

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Customer Service
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Communication
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Active Listening
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Willingness To Learn
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Time Management
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Teamwork
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Empathy
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Relationship Building

Roles & Responsibilities

Excellent communication and customer service skills
Ability to work remotely with a reliable internet connection and a suitable home office setup
Willingness to participate in full training and onboarding
Ability to learn and explain insurance products using a needs analysis system

Requirements:

Distribute all benefit enrollment materials and determine eligibility
Handle, dispatch, and respond to incoming customer service calls
Create and explain individualized policies through the Needs Analysis system
Collaborate with management to stay up to date on new products, services, and policies

American Income Life

Insurance

About American Income Life

American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations. The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport. American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15) A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A+ (Superior) for Financial Strength (as of 7/17). American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people. If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.

Industry: Insurance

Founded: 2018

Company size: 5001 - 10000

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Job description

American Income Life is an international Company protecting working families in the United States, Canada, New Zealand, and through our wholly-owned subsidiary, National Income Life Insurance Company in New York.

American Income Life has served working class families since 1951 with life, accident, and supplemental health products to help protect members of labor unions, credit unions, associations, and their families. AIL representatives develop long term relationships with clients and meet them where they are most comfortable... their home.

Duties:

Distributes all benefit enrollment materials and determines eligibility.
Handle incoming customer service calls
Dispatch incoming customer phone calls
Accept customer calls and return customer
Respond to client request for coverages while representing their best interests.
Create and explain individualized policies via our Needs Analysis system.
Work and learn from management teams to stay up to date on new products, services, and policies.

Job Benefits