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Appointment Setter - Remote

Key Facts

Remote From: 
Full time
English

Other Skills

  • Scheduling
  • Communication
  • Time Management
  • Teamwork
  • Customer Service
  • Empathy
  • Relationship Building

Roles & Responsibilities

  • Excellent communication and customer service skills
  • Ability to schedule appointments and manage follow-up routines
  • Proficiency in explaining benefits options and assisting clients in selecting coverage
  • Willingness to learn and use the Needs Analysis system and participate in ongoing training

Requirements:

  • Distribute benefit enrollment materials and confirm client eligibility
  • Schedule appointments and maintain a consistent follow-up routine
  • Respond to incoming customer service inquiries and calls
  • Assist clients in understanding and selecting appropriate coverage options using the Needs Analysis system

Job description

For more than 70 years, our company has proudly protected working families across the United States, Canada, and New Zealand, as well as through our partner organization in New York. We specialize in providing life, accident, and supplemental health coverage designed to meet the needs of union members, credit union members, and their loved ones.

Our mission is to help families gain peace of mind through personalized benefit programs and lasting relationships built on trust and service. Our representatives meet clients where they’re most comfortable — often right in their own homes — ensuring that every interaction is personal and meaningful.


Responsibilities

  • Distribute benefit enrollment materials and confirm client eligibility.

  • Schedule appointments and maintain a consistent follow-up routine.

  • Respond to incoming customer service inquiries and calls.

  • Assist clients in understanding and selecting appropriate coverage options.

  • Use our Needs Analysis system to create customized protection plans.

  • Stay current with updates to products, services, and company policies through ongoing training and collaboration with leadership.


What We Offer

  • Comprehensive training and mentorship provided.

  • Fully remote position — work from the comfort of your home.

  • Competitive weekly compensation with performance bonuses.

  • Career advancement opportunities and leadership development.

  • Full benefits package after three months of employment.

  • Supportive culture that values work-life balance and long-term success.

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