Key Facts

Remote From:

Fixed term

Expert & Leadership (>10 years)

English

Hard Skills

Care Coordination Medical Abbreviations Calendar Management Data Entry Patient Data Management Systems Computer Conferencing Google Workspace Presentation Design Tableau (Business Intelligence Software) Presentation Training

Other Skills

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Video Conferencing
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Technical Acumen
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Non-Verbal Communication
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Adaptability
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Multitasking
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Resourcefulness
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Time Management
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Teamwork
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Customer Service
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Organizational Skills
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Detail Oriented
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Social Skills
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Self-Motivation
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Problem Solving

Roles & Responsibilities

Minimum of 2 years of healthcare administrative experience, or an equivalent combination of education and relevant work history.
High school diploma or equivalent (required).
Medical Assistant certification or higher (preferred).
Healthcare or insurance industry experience (preferred).

Requirements:

Conduct high-volume provider outreach calls to close care gaps and coordinate patient care
Build and nurture relationships with healthcare providers through regular phone contact
Schedule and conduct follow-up calls to ensure care coordination success
Document call outcomes and provider interactions in our systems

Job description

Job title	Care Coordinator - Temporary
Classification	Non-Exempt
Reports to	Operations Manager

We care about our customers.	We care about our employees.	We are transparent.
We are collaborative.	We are flexible.	We are fair.

Position Purpose & Focus

We're seeking a confident, personable Care Coordinator who thrives on phone-based communication. This role is 100% remote, work-from-home and will require access to telephone and computer with video capabilities for internal/external meetngs and with patients/clients. It is primarily focused on provider and patient outreach and relationship building, with light administrative support. If you excel at professional phone conversations and enjoy making meaningful connections in healthcare, this position is for you.

About AristaMD: AristaMD is dedicated to improving access to timely, cost-effective specialty care while maintaining care continuity. We achieve this by delivering PCP-centered specialty care solutions, including eConsults and robust care coordination. Become a part of our transformative mission to revolutionize healthcare access.

Essential Duties & Responsibilities (Approximately 15% Administrative / 85% Phone-Based)

Conduct high-volume provider outreach calls to close care gaps and coordinate patient care
Build and nurture relationships with healthcare providers through regular phone contact
Navigate complex phone conversations with medical offices and health systems
Execute warm and cold calling campaigns to engage providers in our programs
Schedule and conduct follow-up calls to ensure care coordination success
Handle inbound provider inquiries with professionalism and expertise
Communicate effectively with clinical teams via phone to resolve care issues
Present information clearly and persuasively to encourage provider participation
Document call outcomes and provider interactions in our systems
Update basic patient and provider information in databases
Track outreach metrics and success rates
Maintain simple follow-up schedules and calendars

Qualifications | Competencies | Success Factors

Qualifications:

Minimum of 2 years of healthcare administrative experience, or an equivalent combination of education and relevant work history.
High school diploma or equivalent (required).
Medical Assistant certification or higher (preferred).
Healthcare or insurance industry experience (preferred).
Knowledge of CMS programs or HEDIS measures (not required).

Skills & Competencies:

Strong medical terminology knowledge.
Thorough knowledge of HIPAA regulations and a commitment to compliance.
Exceptional organizational skills, meticulous attention to detail, and strong time management abilities.
Proficient in data entry, documentation, and the creation of professional templates.
Excellent written and verbal communication and interpersonal skills.
Adept problem-solving capabilities.
Proficiency in Google Workspace (required); Tableau experience (plus).
Technically adept with a focus on practical application of digital tools.
Ability to work collaboratively and build strong relationships.
Ability to adapt and thrive in a dynamic, frequently changing environment, including prioritizing and multitasking effectively in a fast-paced, growth-oriented setting.
Comfortable and capable of participating in video meetings with your camera on (required).

Success Factors:

Highly self-motivated, proactive, and takes initiative with a "can-do" attitude.
Self-directed and capable of working independently in a remote environment.
Strong sense of urgency, effective follow-up, and commitment to meeting deadlines.
Accountable and resourceful in identifying and resolving issues independently.
Exhibits a positive, respectful attitude, acting as a role model.
Demonstrates excellent customer service.
Military veterans, spouses, and affiliates are strongly encouraged to apply.

Work Environment:

This is a fully remote position.
Standard Monday-Friday schedule; 8:00 - 5:00pm local standard time.
Some non-major holiday coverage will be required.
Must possess reliable high-speed internet access and a quiet, dedicated workspace.
Candidates must be physically located within the United States.

Note: Due to client contractual requirements, this position is only available to candidates residing within the continental United States. Territories and international locations are not eligible.

KPIs | Metrics