5+ years of experience in risk consulting, management consulting, and customer success
Technical knowledge across cybersecurity, cyber risk, and security compliance
Strong project management skills; detail-oriented and disciplined
Proven track record of delivering on customer success metrics
Requirements:
Owns the entire customer journey from onboarding to value realization and expansion, measuring key metrics
Acts as the voice of the customer inside the company
Owns customer relationships (CISO/CIO and IT teams) to become a trusted advisor on cyber risk
Partners with Customer Success Engineers to resolve deployment issues and ensure customer success
Job description
At SAFE Security, our mission is bold and ambitious: We Will Build CyberAGI — a super-specialized system of intelligence that autonomously predicts, detects, and remediates threats. This isn’t just a vision—it’s the future we’re building every day, with the best minds in AI, cybersecurity, and risk. At SAFE, we empower individuals and teams with the freedom and responsibility to align their goals, ensuring we all move towards this goal together.
We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out our Culture Memo to dive deeper into what makes SAFE unique.
Location: London
Core Responsibilities:
Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
Acts as the ‘voice of the customer’ inside the company
Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
Owns metrics such as GRR, NRR, and value realization
Becomes a SAFE platform expert and helps customers become self-sufficient
Assists in identifying and documenting best practices and ensuring customer environments align with them
Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
Communicates and tracks customer product enhancements with SAFE Product Management
Essential Skills/ Qualifications/ Experience:
Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, and security compliance
Empathy with the customer; listening power
Strong project management skills - super detail-oriented and disciplined
5+ years of experience in risk consulting, management consulting, and customer success
Takes an advisory approach to large Fortune 1000 customers
Track record of delivering on customer success metrics
Confidence in being an advisor to the CXOs
Comfort with building, ambiguity, and high growth chaos in a startup environment
Travel required - 30%
If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security—we want to hear from you! 🚀
