E3n - Salesforce Systems Administrator

Location, Reporting & Travel

This is a 100% fully remote role within the United States.  Some travel to regional team meetings is required, however infrequent. 

About Us 

E3n is a not-for-profit, member-based organization serving independent schools, educators, students, and families across the full student lifecycle.

Formed through the merger of the former Educational Records Bureau (ERB) and the Enrollment Management Association (EMA), E3n builds on nearly a century of collective expertise in assessment, enrollment, and student development. E3n exists to deepen school impact and advance whole-student growth by uniting academic and enrollment leadership around shared, data-driven insights.

E3n provides comprehensive assessments, professional tools, conferences, and analytics that help independent schools demonstrate their value and support student success from pre-enrollment through graduation—extending beyond academic performance to include student well-being, sense of belonging, and social-emotional development.

About the Opportunity

We are seeking a highly skilled, detail-oriented, and proactive Salesforce Systems Administrator to take ownership of the ongoing management, maintenance, and strategic optimization of our Salesforce platform. This role is critical to ensuring the stability, security, and performance of our Salesforce environment, which serves as the backbone of our customer relationship management (CRM) operations.

As a Salesforce Systems Administrator, you will oversee core Salesforce products including Sales Cloud, Service Cloud, Marketing Cloud, Pardot, and any other applicable platforms. You will be responsible for user management, system configuration, data integrity, and ongoing enhancements that align with organizational goals. Working closely with cross-functional teams—such as Sales, Marketing, Customer Success, and IT—you will translate business needs into effective Salesforce solutions, support reporting and automation efforts, and help drive the adoption of CRM best practices across the organization.

This is a hands-on role that requires strong technical expertise, attention to detail, and a deep understanding of the Salesforce ecosystem. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities, and is committed to continuous improvement. H/she/they will bring both strong technical capabilities and a collaborative, solutions-oriented mindset. 

What You’ll Do

Reporting to the Vice President of Technology, the Salesforce Administrator will be responsible for, but not exclusive to the following: 

Platform Strategy & Ownership

• Serve as the primary system administrator and owner of the Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud, Pardot, and other relevant Salesforce products
• Own and help shape the Salesforce platform roadmap, aligning enhancements with organizational priorities and growth
• Act as a thought partner on how Salesforce should evolve as the organization scales, proactively identifying opportunities to improve scalability, usability, and cross-team effectiveness

User Management & Access Control

• Manage user account setup and deactivation, including roles, profiles, permission sets, and license allocations
• Ensure appropriate system access, security, and compliance across all user groups

Data Integrity, Governance & Maintenance

• Maintain clean, accurate, and reliable data through regular audits, deduplication, and data import/export activities
• Perform data operations using tools such as Data Loader and Data Import Wizard
• Support data governance practices that promote consistency, accuracy, and responsible data use

Reporting, Analytics & Insights

• Design, build, and maintain custom reports and dashboards to support data-driven decision-making across departments
• Partner with stakeholders to ensure reporting aligns with business needs and delivers actionable insights

Automation, Configuration & Enhancement

• Create and maintain automated workflows and system configurations using Salesforce Flow, Process Builder, and (where applicable) Apex
• Configure validation rules, custom objects, fields, page layouts, and related platform components to support scalable solutions
• Continuously improve system efficiency by reducing manual processes and improving user experience

Compliance, Security & Risk Management

• Ensure the platform complies with internal data governance standards and external regulatory requirements
• Manage field-level security, audit logs, data visibility, and access controls to protect sensitive information

System Monitoring, Support & Troubleshooting

• Proactively monitor Salesforce performance and system health
• Identify, troubleshoot, and resolve technical issues to ensure platform stability and reliability
• Respond to issues with a strong sense of ownership and follow-through

Release & Change Management

• Manage and test system updates, Salesforce seasonal releases, and third-party app integrations
• Coordinate releases to minimize disruption and ensure compatibility across environments
• Support structured change management and communication around system updates

Cross-System Integrations & Architecture

• Support and maintain integrations between Salesforce and other systems, including marketing platforms, finance systems, data warehouses, and external applications
• Partner with internal and external technical resources to design, implement, and troubleshoot integration workflows
• Ensure data flows are reliable, well-documented, and scalable

Stakeholder Partnership & Enablement

• Partner with business stakeholders to gather requirements, translate needs into scalable Salesforce solutions, and ensure alignment between technical functionality and business goals
• Develop training materials, conduct user training sessions, and provide ongoing support to drive adoption and effective use of the Salesforce platform

Why Work with Us

At E3n, you’ll join a mission-driven organization formed through the unification of two respected leaders in independent education. We’re building something new—bringing together enrollment and academic perspectives to create deeper insight, stronger institutions, and better outcomes for students from pre-enrollment through graduation.

At E3n, you’ll experience: 

• Purpose with impact. Our work directly supports educators, school leaders, and families nationwide. The decisions we make—and the tools we build—matter.
• Smart, thoughtful colleagues. You’ll work alongside people who care deeply about education, ask good questions, and value collaboration, clarity, and integrity.
• Whole-person thinking. Just as we help schools understand the full student journey, we strive to support employees as whole people—recognizing that strong work is sustained by balance, trust, and belonging.
• Growth during a moment of transformation. E3n is actively evolving. That means opportunities to shape systems, influence direction, and grow alongside an organization defining its future.
• Values-driven, data-informed. We balance heart and rigor—grounding our work in evidence while staying anchored in empathy, equity, and real-world impact.

If you’re energized by meaningful work, thoughtful problem-solving, and helping schools better serve students, you’ll find a home at E3n.

Requirements 

• Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent work experience in a Salesforce administrative role.
• 3–5 years of hands-on experience as a Salesforce Administrator in a professional setting.
• Salesforce Administrator Certification (ADM-201) 

Preferred Qualifications

• Experience working within Agile or Scrum development methodologies.
• Additional Salesforce certifications such as:
  • Advanced Administrator
  • Platform App Builder
  • Sales Cloud Consultant
  • Service Cloud Consultant

• Familiarity with sandbox management, deployment processes, and version control tools.

Compensation & Benefits

The anticipated salary range for this role is $115,000–$140,000 annually. This range represents E3n’s good faith estimate at the time of posting and may be refined as our compensation framework continues to evolve.

E3n offers competitive, mission-aligned benefits including medical, dental, and vision coverage; a 403(b) retirement plan with employer contribution; generous paid time off; and additional benefits designed to support employees’ health, financial well-being, and work-life balance.

E3n is an equal opportunity employer committed to building a diverse, inclusive, and welcoming workplace. We believe our work is stronger when people of different backgrounds, identities, and experiences come together.

We do not discriminate based on race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law