Remote Operations Center Supervisor

Job Description

Department: OEC

Job Status: Full-Time

FLSA Status: Salary, Non-Exempt

Reports To: Product Service Engineer Manager

Amount of Travel Required: Varies

Work Schedule: On Call 24/7 may require some nights and weekend duty; 365 days/year.

Positions Supervised: ROC Engineers

AIP Level: 6

POSITION SUMMARY

The Remote Operations Center (ROC) Supervisor provides leadership and operational oversight of Dynamis’ 24/7 Remote Operations Center — ensuring uninterrupted monitoring, performance assurance, and remote operability of the Dynamis mobile gas turbine fleet. This role manages a team of ROC Engineers responsible for real-time system surveillance, incident response, and customer coordination, serving as the primary link between real-time operations and Product Support Engineering (PSE).

The ROC Supervisor plays a pivotal role in ensuring operational excellence, driving standardization across shift operations, and supporting the integration of new telemetry technologies under the “Orbit” initiatives. The successful candidate will be process-driven, technically astute, and capable of leading a growing team in a high-reliability environment.

ESSENTIAL FUNCTIONS (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "May.")

• Lead and coordinate daily activities of ROC Specialists to maintain 24/7 operational coverage.
• Ensure timely, accurate monitoring and documentation of all events through company ticketing and reporting systems.
• Establish and maintain standardized shift handover and escalation procedures.
• Foster a culture of operational discipline, accountability, and continuous improvement.
• Monitor system performance trends across the fleet and proactively identify issues requiring escalation to PSE or field support.
• Maintain oversight of real-time telemetry dashboards.
• Validate that incidents are appropriately logged, categorized, and closed within SLA targets.
• Develop and maintain structured onboarding and competency programs for ROC Specialists.
• Conduct recurring training on remote operations tools, alarm management, and safe remote control of gas turbine units.
• Review operational data, KPIs, and ticket metrics to ensure high performance and identify optimization opportunities.
• Support development and continuous improvement of ROC procedures, SOPs, and escalation workflows.
• Serve as the primary liaison between the ROC, Product Support Engineering, and Controls Engineering teams.
• Participate in fleet reviews, reliability discussions, and outage post-mortems.
• Support development and deployment of new telemetry and automation initiatives.
• Perform additional tasks and special projects assigned by Engineering Leadership.