NOTE: If hired, the candidate will be required to complete a 6–8-week training period. Length of training dependent upon needs, which will be determined by manager.
Position Overview:
Reporting to Director of Interpretations as well as Senior Director of Operations, and as an integral part of the Questel Language Solutions (QLS) Team, this role is responsible to provide support to the Operations and Sales teams by managing various aspects of the translation and interpreting lifecycle, assisting with new requests, and processing new orders.
Principal Duties & Responsibilities:
- Apply knowledge of all QLS products and services to scope project requirements
- Develop a thorough understanding of Questel’s interpretation services
- Develop a working knowledge of department’s TMS
- Review prepared quotes prior to submission to the client on as needed basis
- Respond to project requests for live interpretation, utilizing vendor database to identify, contact, and
coordinate with linguists
- Liaise between interpreters and clients to ensure smooth project completion and client satisfaction
- Ensure process compliance and client satisfaction is achieved within the team and alongside the
manager
- Respond to inquiries in a timely and service-oriented manner with both internal and external customers
- Maintain relationships with clients through regular communication, outstanding customer service, and quick and accurate project estimates.
- Collaborate with project managers to clearly convey project requirements and ensure client specifications are met
- Assist Operations team with launching new projects and initiating tasks for rush requests
- Assess feasibility of rush requests, employing creative and critical thinking for meeting urgent deadlines
- Pre-process files for translation, ensuring that the translator receives complete, organized files
- Conduct postproduction quality assurance checks, and clearly communicate any issues to project managers
- Source translation teams, complete ad hoc tasks, and monitor progress on behalf of the project manager
- Prepare final delivery packages and submit final translations to clients
- Maintain accurate, up-to-date project records
- Manage project resources and monitor projects to ensure all jobs are in progress and on schedule
- Monitor group inboxes and assign emails to the appropriate personnel
- Report unassigned jobs and any other potential project risks to department managers
- Manage projects independently from start to finish with the goal of meeting or exceeding client expectations
- Work on special projects and other duties as required by management
Qualifications & Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Education and Experience: Bachelor’s degree or equivalent work experience. In addition, any combination of education, experience and training which provides the following knowledge, skills, and abilities:
- Proficient in all Microsoft Office applications
- Able to handle multiple demands, delays or interruptions, while still maintaining accuracy and timeliness
- Demonstrate initiative, persistence, ability to problem-solve, and enthusiasm for learning
- Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others
- Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner
- Able to deal with frequent changes, delays, interruptions, and unexpected events
- Strong ability to multitask, prioritize, and work independently with minimal supervision
- Strong analytical, troubleshooting, and decision-making abilities, and creative thinking to readily offer client solutions
- Previous internship or experience in a fast-paced office setting
- Willing to participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected
- Fluent in English
- Fluency in another language, other than English, is preferred but not required
Supervision Received:
Supervision is provided by Director of Interpretations as well as Senior Director of Operations
Supervision Exercised:
No direct reports
Physical/Sensory/Mental Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
- Consistently operating a computer and other office productivity machinery
- Remembering names and details
- Maintains confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients
Additional Requirements:
Verification of identity and criminal records check
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Questel
Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.
