Field Engineer

Join the Leader in Dealership IT

Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.

Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT. 

Work From Anywhere, Grow Everywhere
At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning—all while enjoying the flexibility of working from home.

Why You’ll Love Working Here
We invest in our people with:

• Work From Home for most positions
• Paid certification training materials & exam reimbursement
• 100% company-paid medical premiums (individual coverage) + company-funded HRA
• Dental & Vision Insurance
• Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
• 401(k) with company match
• Company-paid Life & Long-Term Disability insurance
• Supplemental life & short-term disability options
  …and more!

If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong.

Visit Helion.jobs to learn more today!

Position Overview and Qualifications

Helion is actively recruiting for a new Team Member on our Field Support team, as a Field Support Engineer in Philadelphia, PA. The Field Support Engineer is responsible for going to on-site, at multiple locations, and working with the end users to resolve tickets that have been escalated from the Service desk. This is a very well-rounded individual technically as they will handle break/fix tickets and project related tasks, while being able to provide exceptional customer service. As a true road warrior, with 100% travel to client sites, and occasional overnight travel, no day is ever the same.  You will be able to interact with multiple clients on a daily basis and see the positive impact of your troubleshooting before you leave the client site and move on to the next. 

Additional Responsibilities:

• Monitors ticket queue in Auto Task for escalated tickets from the service desk regarding issues that could not be fixed remotely.
  • Creates tickets for walk-up issues while on-site.
• Deploys and troubleshoot issues with networking equipment (switches, routers, data drops, wireless access points and other hardware).
• Collaborates with vendors to resolve software and hardware issues.
• Performs site surveys for wireless coverage, drop locations, building moves/expansions, and project preparation.
• Participates in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
• Collaborates with additional Helion departments when necessary.
• Inspects and maintains vehicle, such as gas, oil, fluids, tires, lights and brakes to ensure vehicles kept in proper working and safe condition.
  • Loads and unload automobiles of equipment, PC’s and other hardware.
  • Reports mechanical issues to management.
  • Tracks, documents & submits expense sheet with receipts each month to Manger.