LATAM - Data Management Specialist

GrowthAssistant is seeking a skilled and motivated LATAM - Data Management Specialist. This role focuses on maintaining and expanding a comprehensive hotel contact and metadata database, primarily through outbound hotel outreach and data entry. The position also supports customer service follow-ups, travel coordination, and various administrative tasks to ensure smooth operations and an improved guest experience.

Important Information:

• Interviews will be conducted in English.
• Please submit your résumé in English.

Core Tasks: 

• Add and maintain hotel metadata and contact data set for almost every hotel in North America through QA review of AI-generated hotel proposals and verification of complex hotel data inside the admin app (70%)
  • Sometimes this will be on-demand with time constraints, as needed to support gaps in the product dataset 
  • Otherwise this will be working through a large list and compiling over longer period of time
  • Complete project to build out the North America hotel group data set
  • Potential to expand the assistant's role to support inventory in other markets afterwards
• Contact hotel partners via phone when necessary for follow-up edge cases to inquire about unanswered customer requests within their system (20%)
• Perform ad hoc administration / data entry / reporting work (10%)

Must-Haves:

• 2+ years coordinating group travel or hospitality background
• Strong attention to detail
• Experience with outbound calling at volume, great service level
• Basic to intermediate Excel/Sheets experience
• Exceptional written and verbal English communication skills
• Familiarity with GMail and slack for internal comms 
• Ability to work EST or PST hours 

Nice to Haves:

• Experience reviewing or QA-ing operational workflows
• Familiarity working alongside automated or AI-driven systems
• Light people-management or team-lead exposure (optional bonus)
• Experience with project management tools
• Experience contacting North American hotel groups for bookings and updates

Durable Skills:

• Needs ability to context switch between data entry/management & outbound follow-up w/ hotels
• Comfort & expertise in outbound calls; ability to follow & navigate a script
• Comfort with repetition - often doing data entry/managemet/clean-up 
• Organization 

KPI’s:

• Call Volume: Estimated 70-80 hotel contacts per day (6-10 contacts per hour)
• Contact Efficiency: One good contact every 10 minutes (conservative estimate) or potentially 3-5 minutes per contact when efficient
• List Completion: Working through a large list of hotels row by row (estimated near 10,000 listings total)

🌟  Perks & Benefits:

• Salary: Up to $8/hr
• Yearly Performance Evaluation
• $25 Attendance bonus
• Referral Bonus: $300 per successful hire
• 7 days Paid Holiday Off
• 6 days Paid Time Off