Bachelor’s Degree, Technical Degree, or equivalent work experience
1-3 years of experience in operation and support of voice and data networks
Willingness to travel approximately 50% of the time, including overnight stays
Experience with ServiceNow (or other project management software) and ITIL change management
Requirements:
Travel to client sites to perform site assessments, identify telephony devices, and evaluate network readiness for VoIP
Implement Thrive Managed Voice Services projects, including Teams voice, number porting, and advanced telephony configuration
Analyze client environments, document findings, and communicate project plans, testing procedures, and impacts to customers
Manage multiple ongoing projects with effective time tracking, coordinating with engineers, PMs, and clients to deliver successful rollouts
Job description
About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Location: US Based (Remote)
Position Summary At Thrive, a Voice Implementation Engineer is responsible for completing telephony projects for new and existing clients. This position’s primary objective is to perform site assessments and engineering tasks required to onboard Thrive Managed Voice Services as defined within Thrive Orders and Scopes of Service. A Voice Implementation Engineer will work with other Engineers, Project Managers and Thrive clients to accomplish those goals and objectives for successful rollouts of Thrive Voice Solutions and Service Offerings. Responsibilities Travel to client locations to perform comprehensive site assessments based on project requirements including:
Identify any ancillary voice devices and associated analog line dependencies.
Assess the network and infrastructure readiness of a location for VoIP and identify any telephony requirements of a location, any additional cabling needs, and overall recommendations.
Implementation of IT projects related (but not limited to) the following:
Implementation of Microsoft Teams Voice
Porting of numbers between carriers
Configuration of advanced telephony
Ability to handle diverse telephony environments in a wide cross section of business clients
Analyze and document an unfamiliar client environment while assessing the quickest path to completion of project goals
Clearly and professionally communicate project plans, potential impacts and testing procedures to customers.
Track and manage time effectively to accomplish multiple ongoing projects.
Qualifications
Must be willing and able to travel frequently (approximately 50% of the time), including overnight stays
Travel and accommodation expenses covered by Thrive
Bachelor’s Degree, Technical Degree or equivalent work experience
1-3 years of experience in successful operation and support of voice and data networks
Self-motivated with ability to work both independently and in a team environment
Preferred
Experience using ServiceNow (or other project management software)
Experience in ITIL methodology and change management processes
Knowledge of traditional phone systems, Avaya/Nortel/NEC/Star2Star strongly preferred
Familiarity with modern VoIP systems, Teams/8x8 strongly preferred
Base Salary Range: $70-85k
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.
