Key Facts

Remote From:

Full time

English

Hard Skills

Benefits Administration Benefits Administration Remote Administration Customer Inquiries Management Representation Call Admission Control (VoIP Protocols) Policy Development Product Knowledge Customer Centricity

Other Skills

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Communication
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Teamwork
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Detail Oriented
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Prioritization
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Relationship Building

Roles & Responsibilities

Strong communication and interpersonal skills for customer service
Experience handling enrollment materials and verifying eligibility
Ability to explain customized coverage options using Needs Analysis
Willingness to work in a 100% remote environment and participate in comprehensive training

Requirements:

Distribute benefit enrollment materials and verify eligibility
Manage incoming customer service and inquiry calls; route and respond to customer phone requests in a timely manner
Assist clients with coverage requests while prioritizing their best interests
Create and explain customized coverage options using our Needs Analysis system

American Income Life

Insurance

About American Income Life

American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations. The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport. American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15) A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A+ (Superior) for Financial Strength (as of 7/17). American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people. If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.

Industry: Insurance

Founded: 2018

Company size: 5001 - 10000

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Job description

About the Company

American Income Life is an international organization dedicated to protecting working families across the United States, Canada, and New Zealand, as well as New York through its wholly owned subsidiary, National Income Life Insurance Company.

Since 1951, American Income Life has specialized in life, accident, and supplemental health coverage designed to support members of labor unions, credit unions, associations, and their families. Our representatives focus on building long-term relationships by providing personalized service and meeting clients in the setting where they feel most comfortable.

Key Responsibilities

Distribute benefit enrollment materials and verify eligibility
Manage incoming customer service and inquiry calls
Route and respond to customer phone requests in a timely manner
Assist clients with coverage requests while prioritizing their best interests
Create and explain customized coverage options using our Needs Analysis system
Collaborate with management to stay informed on new products, services, and policies

What We Offer