Bilingual On-Call Night Coordinator at SnappyCX

Location: Remote

Schedule Requirement: Weekdays: 5:00 AM – 9:00 AM & Weekends (Saturday & Sunday): 6:00 AM – 5:00 PM

Position Summary: The On-Call Night Coordinator serves as part of the agency’s emergency operations team and is responsible for managing all patient care coordination and caregiver-related issues that arise outside of standard business hours. This role ensures continuity of care for Home Health Aide (HHA) and Private Duty Nursing (PDN) cases by providing timely staffing support, attendance monitoring, documentation, and resolution of urgent service needs.The On-Call Night Coordinator performs duties consistent with those of a Patient Coordinator, while operating in a fast-paced, after-hours environment that requires sound judgment, prompt communication, and strict adherence to agency protocols.

Working Conditions: This role functions as part of the agency’s emergency response team and requires the ability to manage high call volumes, urgent staffing needs, and time-sensitive documentation outside of regular office hours without any interruptions.

Key Responsibilities

• Serve as the primary emergency contact for all HHA and PDN cases outside of standard office hours
  
• Respond promptly to incoming calls related to staffing, attendance, patient needs, and caregiver issues
  
• Monitor and verify caregiver attendance for all scheduled HHA and PDN cases
  
• Document all calls, incidents, and case-related updates in HHA Exchange in a timely and accurate manner
  
• Provide coverage for all missed visits by securing appropriate caregiver or nursing replacements
  
• Staff all open cases and ensure continuity of patient care
  
• Communicate with caregivers regarding scheduling changes, call-outs, and attendance concerns
  
• Escalate urgent clinical or operational matters to appropriate management as needed
  
• Maintain detailed and accurate call logs for all after-hours activity
  
• Ensure all documentation and service updates are entered in compliance with agency protocols
  
• Adhere to assigned schedule without requesting overtime unless pre-approved by management