Senior Technical Writer – Documentation Specialist

SENIOR TECHNICAL WRITER / DOCUMENTATION SPECIALIST

About CSG

CSG is a multinational organisation headquartered in the United States with several thousand employees in countries around the world.

We’re a SaaS platform company that helps some of the world’s most recognizable brands solve their toughest business challenges. Our innovative solutions and trusted experts enable companies to create customer experiences that set them apart.

Our product & team

This role is within the team that develops CSQ Quote & Order, a cutting-edge order management and quoting platform. Built using the latest technology, our platform modernizes industries like telecommunications and banking.

Our team is 100% remote, but you must live in Malaysia to apply for this role.

We promote a collaborative culture where everyone’s contributions are valued, and diversity is celebrated. We prioritize continuous learning and improvement to keep our product competitive, and to ensure CSG remains an exciting place to work.

Due to growing demand from high-profile customers, our team is expanding in 2025 and that's where you come in!

About the role

We’re seeking a senior technical writer based in Malaysia who can work closely with our software engineering teams to produce accurate, engaging documentation that will help our developer partners integrate their systems with our platform.

What we’re looking for

If you’re our ideal candidate, you’ll have experience working in software engineering and systems integration, as well as experience in the Banking & Financial Services sector. You’ll be familiar with Open API schemas and be able to make API calls using tools such as Postman and Bruno. You’ll also be familiar with checking out code using Git and running CLI commands to connect to our environments. If you can read and write JSON code at a basic level, that would also be a big asset.

You’ll be able to readily develop a rapport with our software engineering team and hit the ground running to start producing documentation right away.

You will value precise, direct and fuss-free language that gets the message across as succinctly and clearly as possible. You’ll take a hands-on approach to writing documents by making sure you step through every part of the user journey yourself to understand exactly what information your documentation needs to convey, and to uncover any issues with our software that might get in the way of customers’ success.

What you will do

While your responsibilities will evolve, here’s what you’ll dive into:

• Developer documentation: Work alongside our development teams to produce step-by-step procedures for integrating with our platform, as well as documents that define and contextualize what each part of our data model is used for.
• API documentation: Translate our API functionality into easy-to-follow instructions for writing API requests and understanding responses.
• Operations documentation: Create upgrade guides, installation guides, security handbooks and other related documents for operations teams.
• Architecture documentation: Document our complex platform architecture.
• Team guidance & leadership: Guide our rapidly-expanding team on best practices for documentation and documentation-related processes.

Is this opportunity right for you?

We’re looking for:

• A curious mind: Someone who wants to know how things work and is not afraid to get hands-on with our products, and to ask questions and pursue clarity when something doesn’t make sense. (If you can figure out how to break something so we can improve it, that’s even better!)
• A sense of ownership: A committed individual who takes full responsibility for their documentation, making informed decisions to drive it to success.
• Team spirit: An empathetic person with the ability to establish rapport with our development and solutions teams across multiple locations.
• Discipline and urgency: A focused multitasker who ensures every project is delivered with purpose and urgency.
• A passion for great documentation: A motivated individual who understands the role that good documentation plays in helping internal teams and end users achieve their goals.

If this sounds like you, let’s create excellent documentation together!

Employee benefits

• Work from anywhere: CSG’s Flexibility First policy allows employees to work from wherever they feel most productive (however, PLEASE NOTE that you must live in Malaysia to apply for this role). The Quote & Order team does not maintain a dedicated office space, so your position will be 100% remote with the exception of several in-person workshops during the year (in Bali – see below – and Melbourne).
• Twice-yearly workshops in Bali: Twice a year the Quote & Order team gets together at a resort in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities.
• Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of their choice.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.