Key Facts

Remote From:

Full time

English

Hard Skills

Debt Settlements SAP CO Contact Tracing Account Analysis Data Entry Regulatory Compliance Customer Inquiries Event Tracing (Software) Continuous Improvement Process

Other Skills

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Decision Making
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Technical Acumen
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Analytical Skills
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Microsoft Excel
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Adaptability
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Time Management
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Teamwork
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Telephone Skills
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Verbal Communication Skills

Roles & Responsibilities

Excellent communication skills, both written and verbal, with a good telephone manner.
Strong analytical skills and accuracy.
Good IT skills, particularly Excel, with knowledge of SAP and Tallyman preferable.
Ability to plan and manage own time effectively.

Requirements:

Investigate day-to-day accounts within void and debt recovery processes to ensure accurate data and aid revenue collection.
Maintain compliance with company procedures, standards and all regulatory requirements.
Trace customers using varied technologies and update SAP to reflect changes.
Complete data entry and decide on appropriate action to take on accounts based on evidence, using Lean methods to improve and streamline processes.

Anglian Water Services

About Anglian Water Services

Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England and Hartlepool. Our services are at the heart of every single family and community in our region. We clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out. We’re the largest water and water recycling company in England and Wales by geographic area. We’re also one of the driest regions in the country, with just 600 millimetres of rain each year, on average a third less than the rest of England. In fact some areas have a lower annual rainfall than Jerusalem. That’s why it’s vital that we look after the water that we’ve got.

Founded: 2018

Company size: 5001 - 10000

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Job description

Circa £21,536 dependent on skills & experience
Full Time, 37 hours per week
Permanent

Anglian Water offers a flexible approach, this role offers you the flexibility to work from home and from an Anglian Water office.

Your training will be office based in Peterborough, once this is completed you will have the flexibility to work from home. Your base location will be Henderson House in Huntingdon.

Discover the company where you’ll make a difference!

We are recruiting for some Data Interrogation Team Members to join our team on a permanent basis!

Reporting to the Data Interrogation Team Leader, you’ll be responsible for the day to day investigation of accounts within our void and debt recovery processes, ensuring that accurate data is held, to aid the process of collecting revenue from the correct people. You’ll remain compliant with company procedures and standards, and all regulatory requirements.

This role will require investigation of data through varied technologies to trace customers and update SAP to reflect these changes.

Within this exciting role you’ll use appropriate tools to trace customers and contact methods available to boost contact, whilst using Lean approaches to continually improve and streamline working methods. You’ll complete data entry and make decisions on appropriate action to take on accounts based on evidence found.

As a valued employee, you’ll be entitled to:

Full private healthcare with no excess
23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion

Competitive pension scheme – we double-match your contributions up to 6%
Life Assurance at eight times your salary
Personal Accident cover – up to 5x your salary
Paid time off when you’re physically and mentally unwell
Bonus Scheme

Lots of great discounts
Flexible benefits to support your wellbeing and lifestyle
An excellent Family Leave package – to help you support your family
A flexible working culture

What does it take to be a Data Interrogation Team Member?

Ability to be flexible and adapt to/work effectively in a variety of situations, individuals, and be open to change
Able to work with and support others within own team, as well as other teams and departments
Adopt a ‘can-do’ attitude
Ability to plan and manage own time effectively

Excellent communication skills – both written and verbally, with a good telephone manner
Strong analytical skills and accuracy
Good IT skills, particularly excel, with knowledge of SAP and Tallyman preferable

Opportunities are open to all suitably qualified candidates.

Why Anglian Water?

Anglian Water are an award-winning organisation with almost 5,000 employees and over 6 million customers. We’re proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award.

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential.

Closing date: 18th May 2022
Interview dates: W/C 23rd and 30th May
Start date: 11th July 2022