Virtual Assistant - Revenue Performance & Call Intelligence

A Snapshot of WFS Group:

WFS is a high performance RevOps agency that installs and deploys enterprise-grade, AI-driven revenue engines and selling systems for our clients. Think of a lead generation based marketing agency…. But focused on sales 🤪Put simply, our clients outsource their sales department to us and we sell their services to help them scale faster than ever before while changing as many people’s lives as possible. We architect entire end-to-end sales solutions by designing custom sales motions, integrating battle-tested systems, developing go to market strategies powered by our proprietary playbooks, and then hiring, training, and managing a highly trained on demand sales force to deploy faster and more predictable revenue engines. The current verticals we serve are the alternative education space that sell transformative programs including everything from business consulting programs, to programs that teach people how to invest in real estate, learn mergers and acquisitions and many many more, along with the software as a service (SaaS) vertical, bringing cutting edge technology products to market. In short, we’re a full-stack RevOps implementation partner that installs full cycle turnkey selling systems for our clients.

Position Overview

This role is for a Revenue Performance & Call Intelligence VA, a mission-critical position responsible for turning raw sales conversations into structured insights that directly fuel coaching, performance management, and revenue outcomes.

You will operate as the connective tissue between our sales calls and our performance systems. On a defined cadence, you will pull call recordings and transcripts per sales rep, run them through our existing call analysis playbooks, SDR talk tracks, Success Plans, and AI-powered frameworks, and deliver clean, structured insights for leadership review and implementation.

This is not a passive admin role. This is an execution-heavy, detail-obsessed, systems-first role that directly impacts how we coach, manage, and scale elite sales teams.

If you love patterns, frameworks, structured thinking, and transforming messy data into executive-ready insights, you will thrive here.

You SHOULD apply to this role if…

• You have experience working with sales call recordings, transcripts, or conversation intelligence tools

• You are highly comfortable running data through structured frameworks, prompts, and playbooks

• You can follow exact processes and standards without cutting corners

• You enjoy analyzing conversations for patterns, gaps, objections, and behavioral trends

• You are detail-oriented to an almost unreasonable degree

• You can synthesize large volumes of information into clean, actionable summaries

• You are comfortable working with AI tools, prompts, and automation workflows

• You enjoy working behind the scenes to make leaders and teams better

• You thrive in performance-driven environments with clear accountability

You SHOULD NOT apply to this role if…

• You dislike structured, repeatable work tied to strict standards

• You prefer creative freedom over precision and consistency

• You struggle with attention to detail or following playbooks exactly

• You are uncomfortable working with sales conversations or performance feedback

• You get overwhelmed by volume or fast execution cadences

• You dislike operational roles that support leadership decision-making

• You are resistant to using AI tools, prompts, or evolving workflows

Major Roles & Responsibilities

• Pull sales call recordings and transcripts per rep on a defined daily and weekly cadence

• Run calls through existing WFS call analysis playbooks, SDR talk tracks, Success Plans, and AI prompts

• Identify trends in messaging, objection handling, discovery quality, and call control

• Score and tag calls based on predefined performance criteria

• Produce clean, structured insight reports per rep and per team

• Surface coaching opportunities, behavioral gaps, and process breakdowns

• Deliver executive-ready summaries that plug directly into Performance Management workflows

• Maintain consistency, accuracy, and timeliness across all analysis deliverables

• Continuously improve insight quality through feedback and iteration