Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
Let’s say a resident has a leaking toilet. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives (maybe you!). After the work order has been created, our system and dispatch team send it to a qualified plumber in our network. Our Follow Up Team then ensures the toilet gets fixed in a timely manner and the resident is kept updated along the way.
The schedule for this role is 11:00 AM - 8:00 PM on Monday, Tuesday, Wednesday, Saturday and Sunday.
What You'll Do:
The schedule for this role is 11:00 AM - 8:00 PM on Monday, Tuesday, Wednesday, Saturday and Sunday.Develop and maintain positive client relations as required to ensure superior client satisfactionReceive and handle customer calls and email requests for servicesManage real-time inquires while keeping track of and responding to commitmentsManage the scheduling and completion of all services assigned by customers; many of the services a Senior CSR will handle will be complex project type work {examples: closed stores or restaurants with multiple Affiliates involved}Act as final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team LeadMaintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationshipProvide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person; will be considered a point person for the handoff between shifts and/or other officesMay be required to run special reports for the Team Lead and/or Client, as well as provide analysis on performance trendsDemonstrate professionalism in communication, relationship development, customer service, etc.Assist in training team members and provides constructive feedback as necessaryProvide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customersShift flexibility may be requiredFoster a positive team environmentEnsure confidentiality and accuracy of internal and external dataPerform ad-hoc projects and other duties as assigned
Role Specific Skills:Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook essential
You Should Have: High school diploma required4+ years of customer service experience preferredPreferred experience as a CSR IIIBasic troubleshooting knowledge and ability to articulateAbility to communicate industry languageOther Relevant Qualifications:Undergraduate degree / internship preferredIntellectual agility and adaptabilityProperty maintenance experienceTrades knowledgeCompensation$20.00 - 21.00 hourlyPay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
