Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Rehabilitation Case Management Systems Disability Management Workers' Compensation Claims Escalation Management Liability Law Health And Human Services Workers' Compensation Claims Executive Relationship Management Rehabilitation Nursing Claims And Litigation Management Return-to-Work Management Online Communication Customer Centricity

Other Skills

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Coaching
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Non-Verbal Communication
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Resilience
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Empathy
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Self-Motivation

Roles & Responsibilities

Demonstrated experience in worker’s compensation claims management
An empathetic, resilient, and motivational approach to provide customer centric support
A driven professional with highly developed written and verbal communication skills
Strong stakeholder engagement and management

Requirements:

Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs
Liaise with all internal and external stakeholders regularly to progress strategies and actions
Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments
Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with self-insurance guidelines

EML Group

Insurance

About EML Group

At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support.Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference.We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back.

Company type: Large

Industry: Insurance

Founded: 2018

Company size: 1001 - 5000

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Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Perth, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively and effectively manage end to end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment. The role acts as a senior member of the team, including coaching and escalations responsibilities.

This will be a full time, permanent position based in the Perth office, with flexibility to work from home.

YOUR RESPONSIBILITIES

Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
Liaise with all internal and external stakeholders regularly to progress strategies and actions.
Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments.
Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with self-insurance guidelines.
Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery.

ABOUT YOU

Demonstrated experience in worker’s compensation claims management
An empathetic, resilient, and motivational approach to provide customer centric support
A driven professional with highly developed written and verbal communication skills
Careful consideration to detail with a high concern for accuracy
Strong stakeholder engagement and management

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

Ready to apply?

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