Senior Workforce Planner

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, Gosford, Newcastle and Parramatta, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Senior Workforce Planner you will translate workforce data into actionable insights, prepare planning reports, analyse trends across multiple data sources, and collaborate with stakeholders to identify risks and opportunities, supporting strategic and operational decision-making.

This will be a full time, 12 month maximum term contract position based in our Sydney, Gosford, Newcastle or Parramatta office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Develop, maintain, and refine workforce planning models to forecast resource needs and align with operational and financial targets.
• Analyse historical and forecast data (e.g., workload, productivity, attrition) to inform supply and demand planning and provide evidence-based recommendations.
• Prepare clear, accurate workforce planning reports and packs, ensuring assumptions, methodologies, and outputs are transparent and reliable.
• Partner with operational leaders, Finance, HR, and other stakeholders to align workforce plans with business priorities, recruitment, and capability strategies.
• Identify workforce risks, gaps, and trends, while continuously improving forecasting accuracy and planning methodologies.
• Support team capability, uphold data integrity and confidentiality, contribute to a positive team culture, and ensure compliance with governance and WHS standards.

ABOUT YOU

• Demonstrated experience in workforce planning, analytics, operational modelling, or related disciplines within complex operational environments.
• Experience analysing workforce supply and demand, productivity, capacity, and attrition to support strategic and tactical decision making.
• Exposure to or working knowledge of workers compensation systems, claims management, or comparable regulated service environments.
• Experience supporting leaders with evidence-based planning insights, forecasts, and scenario analysis.
• Understanding of workforce drivers in customer focused, service led operational settings.
• Experience contributing to continuous improvement initiatives within planning, analytics, or operational environments.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.