Claims Assistant

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney CBD, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is an exciting opportunity for someone with strong administration or customer service experience to join EML’s Early Intervention Team within our Specialised Insurance business. If you’re looking to build a career in workers compensation or step into a fast paced corporate environment where you’ll learn quickly and take on real responsibility, this role will give you that exposure.

As a Claims Assistant, you will provide high level administrative support to our Early Intervention Managers, assisting with both standard claims administration and specialised early intervention tasks. You will work in a high volume, deadline driven environment, ensuring claims are managed accurately, efficiently and in line with compliance requirements.

This will be a full time, permanent position based in our Sydney CBD office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Provide proactive administrative support to Early Intervention Managers across a portfolio of claims
• Prepare liability letters, authorise payments and process invoices and reimbursements
• Coordinate independent medical examinations, referrals and medical case conferences, including travel and interpreter arrangements
• Maintain Accurate claim records and trackers, including weekly benefit calculations and system updates
• Manage phone and email enquiries from workers, employers and external providers

ABOUT YOU

• At least one year experience in NSW worker’s compensation industry
• Previous experience in administration or extensive customer service experience
• Strong attention to detail and high level of accuracy
• Confident using MS Word and Excel
• Able to manage competing priorities in a fast paced environment
• Clear communicator who works well in a team and takes ownership of tasks

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.