Key Facts

Remote From:

Australia

Full time

English

Hard Skills

Other Skills

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Coaching
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Team Leadership
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Training And Development
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Communication
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Teamwork
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Solutions Focused
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Strategic Thinking
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Relationship Building
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Problem Solving

Roles & Responsibilities

Bachelor's degree or equivalent in Allied Health (Nursing, Occupational Therapy, or Physiotherapy)
Excellent relationship-building, communication, and influencing skills to engage stakeholders and drive outcomes
Strong understanding of Workers' Compensation processes and scheme
Strategic, solutions-focused mindset to manage medical, legal, insurance and psychosocial considerations

Requirements:

Support claims strategy and early sustained return-to-work outcomes through coaching, training, and technical guidance.
Collaborate with Team Leaders to develop and implement strategies, review complex medical information, and guide claims staff in interpreting reports in line with customer experience goals.
Identify and address barriers to recovery and claim progression, particularly in long-term claims.
Monitor and influence case management strategies, providing insights from audits, trends, and performance data to inform operational improvements.

EML Group

Insurance

About EML Group

At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support.Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference.We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back.

Company type: Large

Industry: Insurance

Founded: 2018

Company size: 1001 - 5000

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Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As an Injury Management Specialist, you will become a subject matter expert on personal injury management practices to support claims teams in developing the most effective return to work, return to life and recovery strategies. The purpose of this role is to implement EMLs Psychological Injury Recovery and Return to Work strategy to deliver an enhanced service experience, drive Early intervention and support recovery to achieve positive outcomes.

This will be a permanent , full time position based in our Adelaide office, with flexibility to work from home once fully trained.

YOUR RESPONSIBILITIES

Support claims strategy and early sustained return-to-work outcomes through coaching, training, and technical guidance.
Collaborate with Team Leaders to develop and implement strategies, review complex medical information and guide claims staff in interpreting reports in line with customer experience goals.
Identify and address barriers to recovery and claim progression, particularly in long-term claims.
Monitor and influence case management strategies while providing insights from audits, trends, and performance data to inform operational improvements.
Support vocational rehabilitation through communication with internal and external stakeholders to create initiatives and advise on appropriate service use.
Participate in case reviews and provide technical advice at key recovery milestones, ensuring compliance with legislative and policy requirements to contribute to WHS culture.
Deliver monthly segment performance reporting alongside recommendations to mitigate risks and improve outcomes

ABOUT YOU

Bachelors degree or equivalent in Allied Health - Nursing, Occupational Therapy, or Physiotherapy
A passion for building strong relationships and influencing positive outcomes
Excellent understanding of Workers Compensation processes and scheme is highly desirable
Great relationship building, communication and influencing skills to engage stakeholders and drive outcomes
A strategic, solutions focused mindset to manage medical, legal, insurance and psychosocial considerations

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

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