TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
This Customer Service Engineer position delivers technical expertise for solution implementation to customers based on Teradyne product and service. It provides support for assessment of customer needs, and implementation of the solutions.
Major Responsibilities:
- Account management and building up good relationships with customers.
- Understand customer needs as well as their production problems and provide prompt consulting.
- Follow up with customers and inter-department on technical issue tracking and case escalation.
- Provide new tester installation service and warranty period hardware problem troubleshooting service.
- Provide on-site support, as well as customer training, knowledge sharing & workshop presentation.
Technical Requirements:
- Familiar with ATEs and production environment.
- Knowledge of troubleshooting process and skills.
- Knowledge of ATEs instruments and related docking with Handler and Prober.
- Knowledge of IC test theory.
- Device correlation and test program release experience.
- Driver and UI knowledge.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.
- Bachelor’s degree or above in IC design, electrical engineering, RF, electronics, communication, microwave; above 2 years working experience.
- Knowledge of Digital and Analog Fundamentals
- Experience of ATE is Preferred
- Logical thinking
- Business Travel requirement
- Work under pressure
- Eager to new challenge, hunger for new technology
- Strong English and Mandarin Communication Skills
- Strong Interpersonal Skills and Problem-Solving Skills
- Good Teamwork
- Self-starter with positive and optimistic manner.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.
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