8–10 years of experience in Operations Management, Vendor Management, or Project Management
Strong understanding of Advertising industry operations and vendor ecosystems
Hands-on experience with Certa platform is required
Requirements:
Own end-to-end service delivery for a portfolio of 800+ vendors supporting advertising and technology operations
Define and govern vendor management frameworks and performance standards, including onboarding, renewals and ongoing compliance
Monitor and guide the team for platform enhancements to improve user experience and system efficiency; coordinate with senior leaders across Business, Legal, Finance and InfoSec to identify process inefficiencies and enhancements
Establish and monitor KPIs and SLAs with key stakeholders; manage high-impact escalations and drive continuous vendor performance improvement
Job description
At Quantcast, we don't just build advertising technology, we revolutionize how it works. Our AI-powered Demand Side Platform (DSP) connects the world's most ambitious marketers with their ideal audiences across the open internet, delivering results that actually move the needle. Since 2006, we've been the industry's trailblazer, launching the first AI-powered measurement platform for publishers and the first AI-driven DSP. Our AI doesn't just optimize—it delivers the measurable outcomes that matter most to our clients, giving them the competitive edge they need in a crowded marketplace. Ready to join the team that's defining the future of digital advertising?
The Operations Manager oversees and leads the overall vendor management service delivery and performance team for a large vendor portfolio. This role ensures operational excellence and strong vendor governance aligned with Quantcast’s business objectives.
What you'll do:
Own end-to-end service delivery for a portfolio of 800+ vendors supporting advertising and technology operations
Define and govern vendor management frameworks and performance standards
Oversee vendor onboarding, renewals and ongoing compliance activities
E-mail and correspondence management which includes communication across all business and reviewer groups
Monitor and guide team for platform enhancements for better user experience and system efficiency
Coordinate with senior leaders across Business, Legal, Finance and InfoSec, in order to understand and communicate areas of process inefficiencies and enhancements
Facilitate vendor continuous performance improvement through effective and efficient vendor governance frameworks
Manage high-impact escalations and operate effectively in complex, time-sensitive situations
Establish and monitor key performance indicators, and drive improvements in such KPI’s
Establish and monitor SLA’s with Key business stakeholders, and communicate performance against SLA’s accordingly
Who you are:
Graduate/Postgraduate
8–10 years of experience in Operations Management, Vendor Management, or Project Management
Strong understanding of Advertising industry operations and vendor ecosystems
Hands-on experience with Certa platform is required.
Experience with Concur or similar financial systems is a plus
Excellent executive communication and leadership skills
At Quantcast, we craft offers that reflect your unique skills, expertise, and geographic location. On top of a competitive salary, this position includes a performance bonus, equity, and a comprehensive benefits package. For more details, visit our Careers Page and see how we support our team. We are headquartered in San Francisco with offices around the world. Quantcast is an Equal Opportunity Employer. Please see the Applicant Privacy Notice for details on our applicant privacy policy. Join the team that unlocks potential.
