Location: Remote (PacificTime Zone preferred)
Scheduled Hours 10:00am - 6:30pm
At BRECOflex CO., L.L.C., we’re strengthening support for our growing West Coast customer base. We’re looking for a bilingual Customer Account Coordinator who will thrive on building relationships, solving problems, and driving results. In this high-impact role, you’ll serve as a key partner to our Western territory sales team, ensuring customers receive fast, accurate, and solutions-focused support every step of the way.
What You'll Do:
- Manage customer inquiries via phone, email and chat inquiries.
- Support outside sales teams with account management and Western territory coordination.
- Process customer orders, ensuring accuracy and timely fulfillment.
- Respond to customer needs, including technical product support, quotes, order updates, and complaint resolution.
- Manage CRM records, issue RGA/RMAs, and handle returns precisely.
- Collaborate with vendors, purchasing teams, and internal departments to meet customer requirements.
- Ensure compliance with ISO 9001 standards in daily activities.
What We’re Looking For:
- Education: A high school diploma or GED is required.
- Experience:
- Minimum 3 years in a customer service or account support role.
- Experience in manufacturing or industrial settings preferred.
- Skilled in CRM tools, ERP systems (SAGE), and pricing programs.
- Proven ability to support customers and sales teams effectively.
- Experience with inventory and purchasing systems required.
- Experience with communication customer product needs and application.
- Pacific Time coverage for West Coast accounts.
- Skills:
- Fluent in Spanish and English (written and verbal).
- Proficient in Microsoft Excel/Google Sheets.
- Exceptional communication, organizational, and problem-solving skills.
Work Environment:
- Fully Remote work Scheduled hours Pacific Time (10:00 am - 6:30 pm).
- Must maintain a professional, distraction-free home office environment.
- Ability to sit and work at a computer for extended periods of time.
- Must be comfortable handling a high volume of customer communication in a fast-paced environment.
- Frequent use of phone, email, chat, video conferencing, and other digital communication platforms.
Compensatiopn and Benefits:
- Salary Range:$21/hr- $22hr based on experience
- Medical, Dental, Vision, Disability and Life Insurance
- Employer Paid Life Insurance for Employees
- Paid Time Off:Vacation, Personal, Sick Days
- 401(k) with Company Match
- Employee Assistance Program (EAP)
Our Mission
To deliver innovative, high quality solutions through trusted partnerships, empowered people and a culture of excellence that drives performance and value across every market we serve.
Ready To Apply?
Visit www.brecoflex.com to learn more about our company and explore current opportunities. We’d love for you to be part of our team!
About BRECOflex
BRECOflex CO., L.L.C. is a trusted manufacturer of high precision timing belts and drive components, serving diverse industries since 1989. As an ISO-certified company, we prioritize innovation, quality and continuous improvement in a collaborative, high-tech environment.
