Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Product Renewals Connect-Direct (Internet Protocols Based Network Software) Revenue Management Gap Analysis Account Management Billing Account Aggregation Service Development Account Management Portfolio Management Organizational Leadership Beneficial Ownership Strategic Partnership Executive Conversations Account Management

Other Skills

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Relationship Building
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Relationship Management

Roles & Responsibilities

3+ years inside an MSP as a TAM, vCIO, MSP Account Manager, or Service Delivery Manager
Strong ConnectWise Manage experience
Strong Quoter experience
Proven ownership of renewals and agreements

Requirements:

Own and grow a portfolio of MSP clients end-to-end—renewals, upgrades, standardization, seat management, QBRs, and account health
Lead revenue protection and expansion, including presenting upgrades to leadership and driving renewals
Clean up messy agreements, eliminate billing confusion, align clients to standards, and identify security, compliance, and infrastructure gaps
Deliver QBRs to decision-makers and act as a trusted strategic partner to secure renewals and growth

M3 Networks

Information Technology & Services

About M3 Networks

M3 Networks provides courageous, reliable IT that is done differently. We believe in a holistic approach to managed IT services giving you peace of mind. Contact M3 Networks to help you with your IT, cyber security and network support needs. Let’s chat about your current IT, your goals for the future and how M3 Networks can help you get to the next level. Our CORE VALUES below have allowed us to grow tremendously without sacrificing quality or personal touch: SERVICE FIRST – we are a customer service company first. We always go the extra mile to serve our clients and our community. BE ACCOUNTABLE – we are responsible for our successes and for the success of our clients. ALWAYS PROACTIVE – we provide communication and technology that is always proactive. ALWAYS OPTIMISTIC – we not only bring only knowledge but compassion and optimism to all challenges. Give us a call at 817-756-8716, we are always eager to solve a challenge, provide a helping hand or a listening ear. M3 Networks is always looking for ways to serve our community. If you have a church, a charity or a non-profit board that needs local volunteers please feel free to reach out.

Company type: SME

Industry: Information Technology & Services

Founded: 2018

Company size: 11 - 50

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Job description

We’re hiring a Senior Technical Account Manager to own and grow a portfolio of MSP clients end-to-end — renewals, upgrades, standardization, seat management, QBRs, and account health.

This is not a coordinator role. This is revenue protection, expansion, and client leadership.

If you know how to take messy accounts, clean up agreements, eliminate billing confusion, align clients to standards, identify security/compliance/infrastructure gaps, and confidently present upgrades to leadership — this is your arena.

High ownership. High visibility. Direct impact on retention and growth.

You win when clients renew early, expand often, and trust you as their strategic partner.

You must have:

3+ years inside an MSP as a TAM, vCIO, MSP Account Manager, or Service Delivery Manager
Strong ConnectWise Manage experience (required)
Strong Quoter experience (required)
Proven ownership of renewals and agreements
Experience recommending and closing upgrades
Confidence delivering QBRs to decision-makers

This is not for enterprise-only backgrounds, reactive operators, or anyone who’s never owned a renewal.

Ready to apply?

APPLY

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