Key Facts

Remote From:

Full time

English

Hard Skills

Product Adoption Strategies Client Services System Deployment Account Management System Monitoring Customer Engagement Strategy Discrete Mathematics Marketing Risk Mitigation Account Management Cross-Functional Collaboration Customer Success Management Project Coordination Stakeholder Communications Product Roadmap Management Issue Management Issue Tracking Customer Centricity

Other Skills

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Communication
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Leadership
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Teamwork
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Proactivity
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Relationship Building
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Problem Solving

Roles & Responsibilities

Proven experience as a Technical Account Manager or equivalent role
Experience guiding onboarding, deployment, and adoption of complex technical solutions
Strong cross-functional collaboration with Product, R&D, Support, and Sales teams
Excellent communication and customer-facing relationship-building skills

Requirements:

Own the end-to-end technical account management for assigned customers, from onboarding and implementation through ongoing maintenance and expansion.
Lead and coordinate customer onboarding, solution deployment, and system integrations.
Serve as the primary point of contact for customers throughout the lifecycle, building strong, long-term relationships with key stakeholders.
Proactively manage ongoing customer engagements, including regular check-ins, issue tracking, and risk mitigation.

Ibex Medical Analytics

About Ibex Medical Analytics

Ibex Medical Analytics pioneers AI-based cancer diagnostics in pathology. Pathologists are challenged to provide accurate and timely cancer diagnoses as their workloads keep increasing due to a rise in cancer prevalence and advances in personalized medicine that result in growing diagnostic complexity. We use artificial intelligence (AI) to develop clinical-grade algorithms and digital workflows that detect cancer as accurately as a human pathologist. Our Galen™ platform demonstrated outstanding outcomes in clinical studies and helps pathologists and providers eliminate diagnostic errors, implement real-time quality control, reduce diagnosis time and boost productivity. Deployed worldwide, Galen is the first-ever AI-powered cancer diagnostics platform used in routine clinical practice in pathology labs, with demonstrated success in improving the quality and efficiency of cancer diagnosis. We are a multidisciplinary team of entrepreneurs, data scientists, software engineers and medical experts, working together to realize our vision: transform cancer diagnosis with AI and improve patient care. If you are an outstanding professional constantly looking for challenges, passionate about your work, a team player and want to make real impact – we want to hear from you.

Company type: Scaleup

Founded: 2018

Company size: 51 - 200

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Job description

About Ibex:

IBEX develops state-of-the-art artificial intelligence solutions for cancer diagnostics. Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine. IBEX is a well-funded start-up with global presence and headquarters in the USA.

Our world-class team of researchers, engineers and medical experts is growing. If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people – Come join us!

As a Technical Account Manager at Ibex Medical Analytics, You will oversee end-to-end Technical account management - from onboarding and implementation through long-term maintenance, adoption, and value realization.

You will act as a trusted technical partner and primary point of contact, ensuring customers successfully deploy, operate, and continuously derive value from Ibex solutions. This role serves as a key bridge between customers and internal teams, including Product, R&D, Support, and Sales.

Responsibilities:

Own the end-to-end technical account management for assigned customers, from onboarding and implementation through ongoing maintenance and expansion.
Lead and coordinate customer onboarding, solution deployment, and system integrations.
Serve as the primary point of contact for customers throughout the lifecycle, building strong, long-term relationships with key stakeholders.
Proactively manage ongoing customer engagements, including regular check-ins, issue tracking, and risk mitigation.
Monitor product adoption, system performance, and customer satisfaction, and drive continuous optimization.
Coordinate with Support, Product, and R&D teams to ensure timely resolution of technical issues and effective communication with customers.
Act as the voice of the customer internally, providing structured feedback to influence product improvements and roadmap decisions.
Support account growth by identifying opportunities for expanded usage or additional solutions in collaboration with Sales.