Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

You will be part of the Disputed Claims Portfolio team, responsible for managing claims where liability has been denied and litigation has commenced. These matters will see you collaborating closely with internal and external legal providers to ensure compliance, accuracy, and timely resolution.

This will be a full-time, 12 month maximum term contract position based in the Sydney office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Onboard new cases and provide case management support through the litigation process

• Facilitate the payment of entitlements ordered by the Personal Injury Commission (PIC)

• Prepare claims for re-assignment to new teams based on circumstances following litigation outcomes.

ABOUT YOU           

• This role provides a great stepping stone for those interested in the legal management of claims and offers an opportunity to build on traditional case management experience.

• Demonstrate strong attention to detail and organisational skills and be able to respond quickly and effectively to urgent requests

• Read and interpret claims to provide accurate and timely responses

• Be a proficient computer user, with the ability to navigate software systems and databases effectively

• Demonstrate resilience and the ability to engage in complex conversations with empathy and professionalism

• Take a positive and proactive approach to problem-solving, contributing to a supportive and constructive work environment

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.