Key Facts

Remote From:

Full time

102 - 133K yearly

English

Hard Skills

Governance Risk Management And Compliance Instructional Design Ethical AI E-Learning Development Instructional Design Executive Conversations Ethical AI Joint Ventures Meeting Facilitation Content Creation Strategic Roadmaps Generative Artificial Intelligence Legal Technology Data Domain Meeting Facilitation Stakeholder Engagement Change Management Strategy

Other Skills

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Program Management
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Public Speaking
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Communication
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Leadership
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Teamwork
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Relationship Building
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Executive Presence

Roles & Responsibilities

8+ years of experience leading enterprise-wide learning or enablement programs, ideally in AI, data, or technology domains.
Deep understanding of responsible AI principles, governance frameworks, and change management best practices.
Exceptional communication and executive presence; comfortable presenting to senior leadership and external audiences.
Experience designing and delivering scalable learning programs using modern instructional design methodologies, with strong cross-functional collaboration.

Requirements:

Define and execute the AI Literacy roadmap and success metrics; establish proficiency frameworks for diverse audiences.
Design and deliver multi-modal learning experiences (workshops, e-learning, simulations, office hours) embedding Responsible AI principles; build and scale engagement initiatives including AI Champions and internal communications.
Collaborate with Legal, Compliance, Governance, and cross-functional teams (Learning & Development, Product Management, Engineering, Knowledge Management) to operationalize Responsible AI standards and align enablement with platform capabilities.
Define and track adoption, engagement, and proficiency metrics; use insights to iterate and improve the program; support certification pathways and represent Blackbaud’s AI Literacy efforts externally.

Blackbaud

About Blackbaud

Blackbaud (NASDAQ: BLKB) is the leading software provider exclusively dedicated to powering social impact. Serving the nonprofit and education sectors, companies committed to social responsibility, and individual change makers, Blackbaud’s essential software is built to accelerate impact in fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management. With millions of users and $100 billion donated, granted, and invested through its platforms every year, Blackbaud’s solutions are unleashing the potential of the people and organizations who change the world. Blackbaud has been named to Newsweek’s list of America’s Most Responsible Companies, Quartz’s list of Best Companies for Remote Workers, and Forbes’ list of America’s Best Employers. A remote-first company, Blackbaud has operations in the United States, Australia, Canada, Costa Rica and the United Kingdom, supporting users in 100+ countries. Learn more at blackbaud.com or follow us on LinkedIn, Twitter and Instagram.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

About the role:
The Senior Program Manager, AI Literacy & Enablement will input into the design, implementation, and continuous evolution of Blackbaud’s enterprise-wide AI Literacy program and AI Coalition for Social Impact learning paths. This role is pivotal in driving responsible AI adoption and proficiency across all functional areas, empowering teams to leverage AI tools effectively and ethically. You will serve as a thought leader and change agent, integrating AI governance, instructional design, and stakeholder engagement to foster a culture of innovation and responsible AI use.

What you'll be doing:

Define and execute the AI Literacy roadmap, and success metrics aligned with Blackbaud’s enterprise AI goals.
Establish proficiency frameworks tailored to diverse audiences (e.g., product teams, customer success, leadership, and technical staff).
Build and scale engagement initiatives including internal communications, adoption campaigns, role-specific playbooks, and a network of AI Champions.
Design and deliver multi-modal learning experiences (e.g., workshops, e-learning, simulations, office hours) that embed Responsible AI principles.
Collaborate with Legal, Compliance, and Governance to operationalize Responsible AI standards, including acceptable use, data handling, and risk mitigation.
Ensure all training and enablement materials reflect current governance policies and ethical AI practices.
Partner with Learning & Development, Product Management, Engineering, and Knowledge Management to align AI enablement with platform capabilities and business needs.
Coordinate with Marketing and Communications in alignment to the AI Certification for Social Impact and to develop client-facing materials and represent Blackbaud’s AI Literacy efforts externally.
Define and track adoption, engagement, and proficiency metrics; use insights to iterate and improve program effectiveness.
Support certification pathways and continuing education initiatives, where applicable.
Represent Blackbaud’s AI Literacy program at industry events, client engagements, and public forums.
Stay abreast of emerging trends in generative AI, legal tech, and AI regulation; translate insights into actionable updates for internal stakeholders.

What we'll expect you to have:

8+ years of proven experience leading enterprise-wide learning or enablement programs, ideally in AI, data, or technology domains.
Deep understanding of responsible AI principles, governance frameworks, and change management best practices.
Exceptional communication and executive presence; comfortable presenting to senior leadership and external audiences.
Strong collaboration skills with cross-functional teams including Legal, Compliance, Engineering, and L&D.
Experience designing and delivering scalable learning programs using modern instructional design methodologies.

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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com.

The starting base pay is $101,900.00 to $132,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include: