Key Facts

Remote From:

Full time

Entry-level / graduate

English, Portuguese, Greek

Hard Skills

Customer Relationship Management Brand Management Customer Complaint Resolution Cross-Functional Collaboration Sales Management Customer Complaint Resolution Order Management Product Knowledge Customer Centricity

Other Skills

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Professionalism
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Patience
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Detail Oriented
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Verbal Communication Skills

Roles & Responsibilities

Fluency in Portuguese and English (written and spoken)
Prior experience in customer support, especially in luxury/retail
Excellent verbal and written communication skills
Strong understanding of luxury brand positioning and customer expectations

Requirements:

Provide customer support via phone, email, and chat for high-end luxury clients
Document customer interactions and solutions in the support system
Collaborate with internal teams to resolve client issues effectively
Maintain a thorough understanding of the luxury product range and brand values

Job description

Mercier Consultancy is excited to offer a unique opportunity for a Speaking Customer Support Representative in our High-End Brand Retail Department, with the flexibility of remote work based in Greece! In this prestigious role, you will be the key support for our luxury brand clients, providing exceptional service as they navigate the upscale retail experience. Your expertise in customer service will help create memorable interactions for our discerning customers, ensuring their satisfaction with our luxury offerings.

This position is perfect for individuals who are passionate about luxury products and enjoy delivering outstanding service from the comfort of their own home. If you possess excellent communication skills and have a flair for the high-end retail sector, we would love to hear from you!

Responsibilities

Provide customer support via phone, email, and chat for high-end luxury clients
Assist clients with inquiries about products, orders, and services in a professional manner
Document customer interactions and solutions accurately in our support system
Collaborate with internal teams to resolve client issues effectively
Maintain a thorough understanding of our luxury product range and brand values
Gather customer feedback to help improve service delivery
Participate in training sessions to stay updated on trends in high-end retail

Requirements

Fluency in Portuguese and English, both written and verbal, is required.
Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
Prior experience in customer support, particularly in the luxury or retail sector
Excellent verbal and written communication skills
Strong understanding of luxury brand positioning and customer expectations
Ability to handle inquiries with patience and professionalism
Comfortable using customer service software and tools
Passion for luxury products and customer care

Benefits