At least 3 years of experience in B2B account management, customer service, or within mobility
Strong proficiency in Salesforce
Strong communication and negotiation skills
Full working proficiency in Portuguese and English
Requirements:
Act as the main point of contact between BlaBlaCar and bus operator partners
Build and maintain long-term relationships with commercial, operational and executive stakeholders, by developing growth plans per partner/region/route
Lead business reviews, performance meetings and strategic alignment sessions
Proactively manage partner satisfaction, retention and churn prevention, also guaranteeing full inventory amongst all partners
Job description
About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
BlaBlaCar launched in Brazil in 2015 and has more than 8 million members in the country. With its leading carpooling app and the recent integration of a bus network, BlaBlaCar aims to become the go-to platform in the country for shared road mobility.
Your Mission
As a Senior Account Manager, you'll manage local bus carriers to ensure the daily success of the BlaBlaCar Bus Marketplace in Brazil. Working with senior stakeholders, you will drive territory growth and partner satisfaction, leveraging sales, business consultancy and operational excellence to deepen partner relationships.
Your responsibilities
Act as the main point of contact between BlaBlaCar and bus operator partners;
Build and maintain long-term relationships with commercial, operational and executive stakeholders, by developing growth plans per partner/region/route;
Lead business reviews, performance meetings and strategic alignment sessionsProactively manage partner satisfaction, retention and churn prevention, also guaranteeing full inventory amongst all partners.
Negotiate exclusive benefits to final users, such as discounts
Monitor and optimize key KPIs, including, but not limited to: Ticket sales and revenue, Conversion rate (CVR), active inventory and route coverage
Your qualifications
At least 3 years of experience in B2B account management, customer service, or within mobility
Strong proficiency in Salesforce
Strong communication and negotiation skills
Ability to work autonomously across a broad scope and manage multiple suppliers simultaneously
A proven track record of navigating the maturity cycles of regional marketplaces to drive business growth, keeping strong business acumen and analytical skills
