Program Manager

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.

Job Summary

Team Development – lead, train, coach, and develop onboarding team members to work in collaboration with the Director of Operations on performance, attendance, and conduct issues as well as staffing or resourcing needs​

Customer Service – create a service-focused team culture that delivers an excellent experience to all stakeholders (ie:  business managers, suppliers, program sponsors) ​

Project Management – Management of special projects as assigned/necessary inclusive of communications plans​

Audit & Compliance – ensure compliance with Pinnacle Group policies, contractual requirements, and relevant legal and regulatory requirements, including process controls and reporting​

Relationship with Key Stakeholders – demonstrate influencing and relationship management with key stakeholders in Procurement, Finance Business Operations, IT, Suppliers        ​

Program Daily Operations - escalations, team support, daily distribution, management of daily operations​

Data Analysis - evaluate  program data, create analysis and present to internal and external stakeholders  

Qualifications