Claims Manager - Global Claims Service

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

Responsible for overseeing, managing and supporting all activities of the claims employees and operations of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Manage the supervision and coordination of the claims department and staff.
2. Organize and disseminate information that affects the claims department to ensure necessary changes for compliance purposes.
3. Control workflow process through Claims Coordinators reviewing allocation of staff to ensure productivity and quality standards meet or exceed expected goals.
4. Review, analyze, track and take appropriate action on losses in order to provide account loss ratios and claims history to senior management.
5. Train claims staff on new policies or procedures.
6. Oversee and audit claims process ensuring proper documentation was created in the system and/or files.
7. Review claims and approve payments under the appropriate binding authorities.
8. Develop and maintain excellent relationships with agents and adjustors.
9. Prepare weekly, quarterly and monthly claim's reports and forward to appropriate parties.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. College degree with a concentration in business or equivalent work experience
2. Five years of Claims handling experience, with one year of supervisory experience
3. Maintain current knowledge of the insurance industry and Claim's processing ideas through regular attendance of workshops, seminars, literature reviews and/or formal continuing education
4. Ability to make independent decisions following company guidelines with minimal or no supervision
5. Good organizational, time management, and detail skills
6. Extensive knowledge of insurance and CRC processes
7. Ability to maintain a high level of tact and professionalism
8. Excellent leadership skills to influence departmental Employees in a positive manner
9. Possess strong interpersonal skills
10. Strong verbal and written communication skills
11. Strong computer and office skills
12. Ability to work extended hours when necessary

Preferred Qualifications:
1. Commercial and multi-line knowledge
2. Adjusting experience

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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