Key Facts

Remote From:

Full time

English

Hard Skills

Oracle CRM Salesforce Salesforce Cross-Functional Collaboration Business Process Mapping Business Analysis End-User Training And Support Dev Testing Change Management User Story Customer Requirements Analysis Business Process Automation Stakeholder Communications Microsoft Dynamics CRM Process Improvement Agile Software Development Salesforce Scrum (Software Development) Flowmaster

Other Skills

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Teamwork
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Communication

Roles & Responsibilities

Proven experience as a Salesforce Business Analyst (or similar role)
Deep understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, or CRM modules)
Strong skills in requirements gathering, documentation (BRD/FRD), and process mapping
Ability to communicate technical concepts to non-technical stakeholders

Requirements:

Requirement Analysis: Elicit, document, and analyze business challenges to define Salesforce requirements
Solution Design: Translate business needs into Salesforce terminology (objects, fields, workflows)
Documentation: Create BRD, user stories, and process flows
Testing and Training: Develop UAT manuals, conduct user training, and support post-deployment adoption

MDA Edge

About MDA Edge

Our objective is to establish an exceptional ecosystem by connecting individuals, technology, and prospects through the application of human intelligence.MDA Edge is a process-oriented company and our expertise lies in providing comprehensive Workforce Solutions, specifically focusing on Contingent Staffing, Bulk/Project Staffing, RPO/KPO/BPO, and Direct Hire services. We cater to a wide range of industries, including Infrastructure Consulting, Engineering Consulting, IT Consulting, Healthcare, Life Sciences, Pharmaceutical Consulting, Consumer Goods, Education, Transportation & Logistics, Media & Entertainment, Telecom, BFSI, Manufacturing, Utilities & Energies, and Corporate Recruitment. Moreover, we have developed a dedicated focus on Government Consulting.Our company prides itself on a meticulous approach, ensuring that we meet your specific needs. We have established a robust network of highly skilled professionals who are readily available to fulfill your requirements. With a strong commitment to excellence, we consistently deliver exceptional results for clients in India, Denmark, France, Germany, Ireland, Japan, Spain, Thailand, the USA, Canada and Mexico, with ongoing expansion efforts to serve more new regions in the near future.We consistently uphold the highest standards of quality by providing resources, time, and materials to design, implement, and support efficient operations for organizations. Our track record of measurable accomplishments demonstrates our commitment to cultivating a balanced work and societal ecosystem.Our continuous growth, successful customer engagements, and strong customer retention exemplify our achievements. Furthermore, our passion lies in streamlining complex business processes through the application of suitable technology, which has been integral to our success.We extend an invitation to join our dynamic workplace, offering rapid growth opportunities, excellent employee benefits, and a positive work-life balance.

Company type: Scaleup

Founded: 2018

Company size: 201 - 500

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Job description

About the Role: We are seeking a Salesforce Business Analyst (BA) to bridge the gap between business needs and Salesforce solutions. You will analyze business processes, gather requirements, and translate them into actionable Salesforce configurations. Your expertise will drive efficiency, optimize workflows, and ensure seamless adoption across teams.
Key Responsibilities:

Requirement Analysis: Elicit, document, and analyze business challenges to define Salesforce requirements.
Solution Design: Translate business needs into Salesforce terminology (objects, fields, workflows).
Documentation: Create Business Requirements Documents (BRD), user stories, and process flows.
Testing & Training: Develop UAT manuals, conduct user training, and support post-deployment adoption.
Stakeholder Collaboration: Work with cross-functional teams (IT, business units) to align Salesforce solutions with goals.
Continuous Improvement: Identify opportunities to enhance Salesforce processes and automation.

Must-Have Skills:

Proven experience as a Salesforce Business Analyst (or similar role).
Deep understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, or CRM modules).
Strong skills in requirements gathering, documentation (BRD/FRD), and process mapping.
Experience with UAT coordination, user training, and change management.
Ability to communicate technical concepts to non-technical stakeholders.

Nice-to-Have Skills:

Salesforce certifications (e.g., Salesforce Administrator, Business Analyst).
Knowledge of Agile/Scrum methodologies.
Familiarity with Salesforce Lightning, Flow Builder, or CPQ.