Strong analytical and problem-solving abilities to identify client needs and propose appropriate solutions.
Experience working with CRM systems.
Requirements:
Proactively identify and pursue new business opportunities, including upselling and cross-selling, to increase revenue and customer engagement.
Build and maintain strong, long-term relationships with ZEN B2B clients, driving mutual growth and success.
Support clients during product integrations and implementations.
Manage and maintain revenue within your assigned client portfolio.
Job description
About ZEN.COM
ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees.
Your Responsibilities
Proactively identify and pursue new business opportunities, including upselling and cross-selling, to increase revenue and customer engagement.
Monitor client status and transactional activity through provided reports, ensuring smooth cooperation at every stage of the customer lifecycle.
Build and maintain strong, long-term relationships with ZEN B2B clients, driving mutual growth and success.
Support clients during product integrations and implementations.
Collaborate closely with internal teams to identify and resolve business-related customer challenges.
Manage and maintain revenue within your assigned client portfolio.
Provide regular reporting and insights to management, highlighting key areas for process and product improvement.
Independently seek innovative solutions to enhance client satisfaction and retention.
Represent ZEN online and offline with professionalism and enthusiasm at all times.
Skills & Competencies
Fluency in English (both written and spoken).
Excellent communication and negotiation skills,
Strong analytical and problem-solving abilities to identify client needs and propose appropriate solutions,
Client-focused mindset with strong business development and networking abilities,
Critical thinking and problem-solving skills,
Ability to work quickly under pressure,
High degree of integrity, professionalism, and discretion in handling confidential information.
Technical & Other Requirements
Experience working with CRM systems,
Good command of MS Office (Word, Excel, PowerPoint),
Ability to work independently while collaborating effectively with internal teams,
Flexibility to adapt to a dynamic and fast-paced financial environment.
What We Offer
100% remote work
Full-time employment with stable, long-term cooperation.
Real opportunities for growth and promotion within an international environment.
Employee referral bonuses.
Regular team meetings and company events (online and in-person).
