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telephony engineer

Roles & Responsibilities

  • 5+ years of experience as a Telephony Engineer or in a similar communications engineering role
  • Strong hands-on experience with Vonage telephony systems, including Vonage Communications APIs and contact center solutions
  • Solid understanding of VoIP technologies, SIP, RTP, PBX systems, and call routing concepts
  • Proficiency in backend programming languages such as Java, C#, or Python

Requirements:

  • Design, develop, configure, and support scalable communication solutions using Vonage Business and Vonage Communications APIs
  • Integrate voice, SMS, and messaging services into existing enterprise platforms
  • Develop and maintain backend services and RESTful APIs to support communication workflows
  • Troubleshoot integration issues and ensure secure, reliable telephony operations

Job description

This role is for one of the Weekday's clients

Min Experience: 4 years

Location: Remote (India)

JobType: full-time

We are looking for an experienced Telephony Engineer with strong expertise in Vonage telephony systems to design, implement, and support enterprise-grade communication solutions. This role involves building scalable and reliable cloud-based voice and messaging platforms while ensuring seamless integration with internal systems and third-party services.

Requirements

Key Responsibilities

  • Design, develop, configure, and support scalable communication solutions using Vonage Business and Vonage Communications APIs
  • Integrate voice, SMS, and messaging services into existing enterprise platforms
  • Develop and maintain backend services and RESTful APIs to support communication workflows
  • Troubleshoot integration issues and ensure secure, reliable telephony operations
  • Provide L2/L3 support for telephony-related incidents and service requests
  • Monitor system performance, conduct regular health checks, and manage upgrades and patches
  • Collaborate with cross-functional teams to gather requirements and deliver communication solutions
  • Maintain documentation for system configurations, troubleshooting processes, and best practices
  • Ensure compliance with security, performance, and reliability standards
  • Coordinate with vendors and service providers for issue resolution and enhancements

What Makes You a Great Fit

  • 5+ years of experience as a Telephony Engineer or in a similar communications engineering role
  • Strong hands-on experience with Vonage telephony systems, including Vonage Communications APIs and contact center solutions
  • Solid understanding of VoIP technologies, SIP, RTP, PBX systems, and call routing concepts
  • Proficiency in backend programming languages such as Java, C#, or Python
  • Strong knowledge of RESTful APIs, webhooks, and asynchronous processing
  • Experience working with cloud-based telephony and unified communication platforms
  • Excellent analytical and troubleshooting skills with the ability to resolve complex technical issues
  • Strong written and verbal communication skills
  • Ability to work independently while managing multiple priorities effectively

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