Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Account Management Customer Success Management Employee Onboarding Cross-Functional Collaboration Process Optimization Performance Analytics Customer Retention Managed Accounts Campaign Management KPI Management Structured Programming Palantir Apollo Airtable ClickUp (Software) Customer Centricity Organizational Structure

Other Skills

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Problem Reporting
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Google Sheets
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Video Conferencing
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Communication
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Teamwork
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Proactivity
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Detail Oriented
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Empathy
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Problem Solving

Roles & Responsibilities

2+ years of experience in account management, customer success, or client-facing roles
Proven ability to onboard and retain accounts
Excellent English communication skills (written and verbal)
Highly organized and detail-oriented

Requirements:

Lead onboarding of new accounts and ensure smooth setup of campaigns
Manage multiple accounts and maintain strong professional relationships
Conduct regular review calls and proactively monitor account performance
Monitor metrics, track KPIs, and ensure accurate reporting in ClickUp, Airtable, or Google Sheets

Job description

NeoWork is seeking a highly organized and proactive Technical Account Manager to join our growing team. In this role, you will oversee multiple accounts, ensure smooth campaign operations, and help drive business growth. You’ll be the go-to person for account management, maintaining strong communication, monitoring performance metrics, and implementing structured processes to keep operations running efficiently.

This is a remote role, ideally for candidates based in the Philippines, working full-time aligned with North American business hours. If you thrive in fast-paced environments, enjoy building systems, and have a passion for helping businesses succeed, NeoWork is the place for you.

Key Responsibilities

Lead onboarding of new accounts and ensure smooth setup of campaigns
Manage multiple accounts and maintain strong professional relationships
Conduct regular review calls and proactively check in on account performance
Monitor metrics, track KPIs, and ensure accurate reporting in ClickUp, Airtable, or Google Sheets
Collaborate with internal teams to address issues and optimize processes
Maintain detailed documentation of all account activities and workflows

Requirements

Must-Haves:

2+ years experience in account management, customer success, or client-facing roles
Proven ability to onboard and retain accounts
Familiarity with B2B appointment setting or outreach campaigns
Excellent English communication skills (written & verbal)
Professional video call presence
Highly organized and detail-oriented
Proactive, customer-focused, and empathetic problem-solver

Nice-to-Haves:

Experience with ClickUp, Airtable, Google Sheets
Familiarity with cold email or outreach tools (Plusvibe, Instantly, Smartlead, Apollo)
Experience working with North American clients
Background in B2B lead generation, SaaS, or agency environments

Benefits